Hospitality Lounge Manager

Sodexo; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Sodexo Live! at Millwall Football Club is seeking Casual Hospitality Managers to join a fast-paced, guest-focused team on matchdays. You’ll contribute to delivering exceptional dining experiences in a world-class environment and help run multiple hospitality outlets across the venue.

The role emphasizes frontline leadership, customer service excellence and a proactive approach to resolving issues to ensure seamless events and memorable guest moments.

Qualifications

• Hospitality, catering or bar setting experience.
• Friendly and professional demeanor.
• Team player with conflict resolution and openness to feedback.

Responsibilities

• Attend pre-match managers briefings and training as required.
• Monitor staff working practices to ensure efficiency and productivity.
• Liaise with the kitchen team to ensure food service in line with timings.
• Work in line with allergen information and service procedures.
• Ensure bar and floor staff attend to guests promptly.
• Welcome guests, take orders and serve beverages.
• Deliver exceptional customer service and guest satisfaction.
• Maintain a clean and safe work environment and guest-facing areas.
• Handle customer and staff complaints effectively and efficiently.

Skills

Hospitality experience

Team player

Proactive

Job description

The following content displays a map of the jobs location - Millwall Football Club

Sodexo Live! are currently looking to add to our casual Hospitality team at Millwall Football Club to deliver a world class guest experience. We are looking for passionate, enthusiastic and motivated individuals to join our team.

We have roles available for Bar Managers/Supervisors, Room Managers/Supervisors and Fine Dining Managers/Supervisors

Job Introduction

We’re experience makers.

And food fanatics.

And we’rehiring Casual Hospitality Managers

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more

. Be part of somethinggreater.

We currently have an opportunity for Casual Hospitality Managers to join our amazing team at Millwall Football Club

With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking foroutstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

The Den - Home to Millwall football club, founded in 1885, 140 years ago as Millwall Rovers.

Main Responsibilities

• To attend pre-match managers briefings, partaking in training required by legislation and the company.
• To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff
• To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
• Working in adherence with Food Allergens information and service procedures.
• Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.
• Welcoming guests, taking orders and serving beverages to guests
• Care about customer satisfaction and deliver the optimal client service experience
• Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment
• Deal with customer and staff complaints effectively and efficiently.

The Ideal Candidate

• Being friendly yet professional
• Being a team player with an ability to resolve conflict and take criticism
• Good attention to detail and punctuality
• Being proactive is key
• Experience within a hospitality, catering or bar setting

About The Company

Sodexo Live!

We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.

AtSodexo Live!build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family,ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we’re so much more.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, Edinburgh Zoo, and Edinburgh’s magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.