Lounge Receptionist

Sodexo; Hounslow; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Sodexo Live! is hiring a Lounge Receptionist for United Airlines Lounges at Heathrow Terminal 2. You will welcome guests, verify access, register guests, and provide information on facilities and flight details.

Maintain records, manage queues, and support management with guest trends and operational concerns. The role requires handling high volumes of guests in a fast-paced environment and prior airport or premium service experience is advantageous.

Qualifications

• Previous experience in a customer-facing role within hospitality, aviation, hotel, lounge, retail, or premium service environments.
• Experience dealing with high volumes of customers in a fast-paced environment.
• Proven experience handling customer enquiries, complaints, and service recovery.
• Experience working with reservation, booking, or guest management systems is desirable.
• Experience within an airport or airline environment is advantageous.

Responsibilities

• Welcome all guests in a friendly, professional, and engaging manner.
• Verify lounge access eligibility using airline systems, boarding passes, membership credentials, and applicable policies.
• Register guests accurately and maintain records in accordance with company procedures.
• Provide information regarding lounge facilities, services, flight information, and airport-related enquiries.
• Manage guest queues efficiently and coordinate lounge entry during peak operating periods.
• Handle guest feedback, complaints, and service recovery situations, escalating issues where necessary.
• Support the Lounge Management team by communicating operational concerns and guest trends.
• Liaise with airline representatives, airport stakeholders, and lounge colleagues to ensure a seamless guest experience.
• Answer telephone calls and electronic enquiries professionally and promptly.
• Monitor lounge occupancy levels and communicate capacity concerns to management.
• Maintain reception areas to the highest standards of cleanliness, presentation, and organization.
• Comply with all health and safety, security, GDPR, and operational procedures.
• Assist with administrative duties, reporting, and record keeping as required.
• Carry out any other reasonable duties requested by the Lounge Manager, General Manager, or Senior Management team to support business needs.

Skills

Customer service

Hospitality experience

Aviation experience

Guest management systems

Tools

Reservation systems

Guest management systems

Job description

About the Role

Lounge ReceptionistatUnited Airlines LoungesTerminal 2 Heathrow Airport

We're experience makers and food fanatics and we're hiring !

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more.

Be part of something greater.

Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.

Package Description

• 39.66 hours per week
• £14.11 per hour
• 4 days on, 2 days off
• You must be able to provide a full 5-year employment history. Casual role to be made permanent upon airport pass clearance.
• Employee benefits, rewards, and recognition

Main Responsibilities

• Welcome all guests in a friendly, professional, and engaging manner.
• Verify lounge access eligibility using airline systems, boarding passes, membership credentials, and applicable policies.
• Register guests accurately and maintain records in accordance with company procedures.
• Provide information regarding lounge facilities, services, flight information, and airport-related enquiries.
• Manage guest queues efficiently and coordinate lounge entry during peak operating periods.
• Handle guest feedback, complaints, and service recovery situations, escalating issues where necessary. (Contact United and Sodexo Live! Management)
• Support the Lounge Management team by communicating operational concerns and guest trends.
• Liaise with airline representatives, airport stakeholders, and lounge colleagues to ensure a seamless guest experience.
• Answer telephone calls and electronic enquiries professionally and promptly.
• Monitor lounge occupancy levels and communicate capacity concerns to management.
• Maintain reception areas to the highest standards of cleanliness, presentation, and organization.
• Comply with all health and safety, security, GDPR, and operational procedures.
• Assist with administrative duties, reporting, and record keeping as required.
• Carry out any other reasonable duties requested by the Lounge Manager, General Manager, or Senior Management team to support business needs.

The Ideal Candidate

Essential

• Previous experience in a customer-facing role within hospitality, aviation, hotel, lounge, retail, or premium service environments.
• Experience dealing with high volumes of customers in a fast-paced environment.
• Proven experience handling customer enquiries, complaints, and service recovery.
• Experience working with reservation, booking, or guest management systems is desirable.
• Experience within an airport or airline environment is advantageous.

• You must be able to provide a full 5-year employment history.

Desirable

• Lounge experience
• Airport experience

About The Company

Sodexo Live!
We're Experience Makers.

And go-getters, fanatic foodies, and community pillars.

AtSodexo Live! build a career where everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able toBe Livein the moment creating exceptional memories.
After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we're so much more.

Be part of something greater

Why choose Sodexo Live! -

At Sodexo Live!we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.