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Citizens Advice 1066; Hastings; On-site; GBP 28,000 - 30,000; Full time

Job summary

Citizens Advice 1066 is seeking an Energy Adviser to provide personalised energy support across Hastings, Rother and surrounding areas. The role involves delivering energy advice through home visits and telephone consultations, helping local residents manage bills and improve home comfort.

The ideal candidate is organised, focused and committed to client welfare, with a polite, patient manner on the phone and in person. This permanent role offers a meaningful career with community impact.

Qualifications

• Organised and focused, dedicated to client welfare
• Willingness to conduct home visits and telephone consultations

Responsibilities

• Deliver practical energy advice to local residents through home visits and telephone consultations
• Be the calm voice on the phone when situations are hectic
• Support the charity’s mission to relieve poverty and promote public health

Skills

Detective mindset

Active listening

Calm under pressure

Job description

Salary: £28,059.05 to £29,647.30 a year, pro rata

Citizens Advice 1066 (CA1066) is recruiting a reliable Energy Adviser to provide essential support to local residents. This permanent role involves delivering energy advice across Hastings, Rother, and the surrounding areas, contributing to our charitable mission to relieve poverty and promote public health.

Is this the right fit for you?

Do you have a bit of a "detective" mindset? Can you look past a high bill to find out what’s really going on in a client's life, from hidden leaks to missed benefits?

Are you a "people person" who actually listens? You’ll be the calm voice on the phone when things get a little hectic.

Do you want a job that actually matters? You’ll go home knowing you’ve made someone’s life a bit easier (and their home a bit warmer).

The Role: Delivering Personalised Energy Support

The primary function of this role is to provide practical energy advice to local people through both home visits and telephone consultations. The ideal candidate will be organised, focused, and dedicated to client welfare.