Read more

London Pet Club; Greater London; On-site; GBP 13,000 - 18,000; Part time

Job summary

London Pet Club in Greater London is seeking a Senior Dog Walker & Operations Assistant to join our growing team. You will combine hands-on dog care with daily admin and scheduling duties, helping to build trusted relationships with clients and their pets.

The role offers up to 20 hours per week with a 1-month trial period, paid monthly via invoice as a self-employed contractor at £15 per hour. You will work closely with the owner to support operations, client communication and the continued

Qualifications

• Requires strong understanding of dog behaviour and safe handling.
• Good communication with clients and staff.
• Reliable and organised with attention to detail.
• Able to work independently and manage time effectively.
• Comfortable using smartphones and company apps.
• Must be 21+ and non-smoker.

Responsibilities

• Provide professional dog walking services for clients.
• Safely manage walks with multiple dogs where required.
• Understand and manage different dog personalities, behaviours and needs.
• Provide updates to clients on walks and pet care.
• Assist with onboarding new clients and staff and admin tasks.
• Support owner with daily operations and scheduling.
• Build professional relationships with clients and their pets.

Skills

Dog handling

Client communication

Organisation

Independent work

Smartphone apps

Tech literacy

Tools

Scheduling software

CRM systems

Job description

Senior Dog Walker and Operations Assistant

London Pet Club is looking for a reliable, organised and animal-loving individual to join our growing team as a Senior Dog Walker & Operations Assistant.

This is an exciting opportunity for someone who has professional dog handling experience (either as a dog walker or trainer), and enjoys working with animals, while also developing their administrative and operational skills within a successful pet care business.

The ideal candidate will be someone who is confident managing dogs independently, understands dog behaviour, and is interested in learning more about the running of a pet care company. You will work closely with the business owner to support daily operations, client relationships and the continued growth of the business.

DOG WALKING AND PET CARE

• Provide professional dog walking services for clients
• Safely manage walks with multiple dogs where required
• Understand and manage different dog personalities, behaviours and needs
• Provide excellent care and communication updates to clients
• Assist with occasional pet sitting, home visits and other pet care services
• Support with meet and greets and new client introductions where required
• Conduct staff recruitment and training

OPERATIONS AND ADMINISTRATION

• Assist with the day-to-day organisation of the business
• Help manage client enquiries via phone, email and messaging platforms
• Support scheduling, calendars and daily walk coordination
• Maintain accurate client and pet records
• Assist with onboarding new clients and staff
• Support the owner with general business administration
• Help identify ways to improve systems, processes and customer experience

CLIENT EXPERIENCE

• Build professional relationships with clients and their pets
• Represent London Pet Club professionally at all times
• Provide a high standard of customer service and communication

WORKING HOURS

• Up to 20 hours per week, across Monday-Sunday
• Flexibility required depending on client needs and business requirements

We are looking for someone seeking a long-term opportunity who is able to commit to a minimum of 12 months.

PAY

• Paid monthly via invoice as a self-employed contractor
• £15 per hour

Pet sitting and dog walks:

• 1-3 hours: £15 per hour
• 4+ hours: £45 per day/overnight sitting

ESSENTIAL REQUIREMENTS

• Have a strong understanding of dog behaviour and body language
• Be confident handling dogs of different breeds and sizes
• Be reliable, organised and able to work independently
• Be comfortable communicating with clients and staff professionally
• Have good attention to detail and administrative skills
• Be confident using smartphones, apps and basic computer systems
• Have an iPhone with sufficient data to use company applications
• Be physically fit and comfortable working outdoors in all weather conditions
• Be a non-smoker
• Be aged over 21

DESIRABLE EXPERIENCE

• Previous experience working as a professional dog walker or dog trainer with another company
• Experience using scheduling software or customer management systems
• Interest in social media, marketing or small business operations
• Experience supporting or training other team members

LEGAL AND COMPLIANCE REQUIREMENTS

These must be completed during the trial period. Candidates are responsible for associated costs.

• Proof of identity and right to work in the UK
• Public liability insurance

TRIAL PERIOD

Successful candidates will complete a 1-month trial period. During the trial, you will be assessed on your ability to:

• Safely handle and walk dogs
• Communicate professionally with clients
• Use company applications and tracking systems
• Provide high-quality pet care

PROFESSIONAL EXPERIENCE

Please note that experience gained solely from caring for your own pets, or pets belonging to family or friends, will not be considered professional experience.

Applicants should be able to provide references from previous employers or established pet care businesses.