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Bruce's; Greater London; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Free dog day-care for employees

LifeWorks membership

Bravo Benefits platform access

Job summary

Bruce's in London is seeking a Full Time Carer/Cover Driver to work at the Battlers Green Centre, caring for dogs, transporting them safely in Bruce's Doggy Buses and ensuring their wellbeing.

You will join a friendly, award‑winning team; duties include enrichment sessions, field care, note keeping for owners, and delivering top‑class customer service outdoors in all weathers.

A Full UK licence and 2 years driving experience are required, with DBS ideally in place.

Qualifications

• You must be 21+ and hold a full UK driving licence with at least 2 years' driving experience.
• Ideally hold a current DBS check or be willing to obtain one.
• Live within a 30 minute commute of Queen's Park/Hampstead, London.
• You are friendly with customers and great with dogs, and able to work outdoors in all weather.

Responsibilities

• Transport dogs to and from Daycare in Bruce's Doggies Buses and ensure passenger safety.
• Collaborate with colleagues to deliver weekly enrichment routines per enrichment calendar.
• Care for equipment, fields and site; keep them safe, clean and well maintained.
• Know our dogs and share notes and updates with customers.
• Keep doggy buses in top condition and deliver exceptional experiences.
• Follow customers' pickup/drop-off instructions and manage handovers.
• Upload photos to our CRM and tag dogs so customers can see activities.
• Provide a positive environment that fosters happy dogs and unleashed happiness.
• Monitor behaviour and contribute to behaviour management plans as needed.
• Assist with bathing, washing and towelling dogs prior to drop-off.

Job description

Are you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions?

If so, then keep reading!

Here at Bruce's we are looking for a Full Time Carer/Cover Driver at our Battlers Green Centre.

About us:

Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.

Our purpose at Bruce's is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through

our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).

We believe that Paw-sitivity rocks! When it comes to our team, our dogs and our customers we're caring and All fur one. We work

hard, are passionate and Wag for it because we love what we do.

What You'll Be Doing

The role of a Carer Cover driver is to spend time in thefield with the dogs, not just as supervisors but as companions and caring

for their wellbeing.

Providing mental and physical stimulation for the dogs, ensuring they are engaged, happy and safe.

Our carers are naturally curious about the world of dogs and this drives them to continually learn and adapt, ensuring no two days

are the same!

Our Carer Cover drivers step in to cover routes when our regular drivers aren't able to (it can be also be either at short notice

or planned leave).

But you're not just a Carer Cover driver; you're a doggy advocate, a safety guardian, and a customer service superstar rolled into

one.

• You will be transporting dogs to and from Daycare in our Bruce's Doggy Buses and ensuring the safety of every precious passenger onboard. (No need to break any speed records here!).
• Bringing your curiosity and creativity to life by collaborating with colleagues to deliver our weekly enrichment routines in line with our enrichment calendar
• Caring for the equipment, fields and site and keeping them maintained, safe and clean (this also includes cleaning up after the dogs)
• Know our four-legged friends like the back of your paw, checking their notes and sharing updates with customers
• Keeping our doggy buses in top-notch condition, ready to hit the road and deliver exceptional experiences.
• Following customers instructions for pick up and drop off, e.g. lunches, where to leave the dog if the owner is not in, securing property.
• Uploading photos taken of our four legged friends to our CRM system and tagging individual dogs for our customers to see what they get up to at Bruce's
• Providing a positive environment which leads to happy dogs and creates an atmosphere where we can unleash happiness.
• Keeping a watchful eye on behaviour, turning potential conflict into opportunities for positive interactions also providing suggestions and managing behaviour management plans whilst looking after the dogs in the fields.
• Being a helping hand when it comes to bathing, washing and towelling dogs prior to drop off

About you:

You will be 21 years old or over and a reliable and trustworthy individual with a Full UK licence and at least 2 years driving experience (for insurance purposes).

Ideally have a current DBS (or happy to have a DBS check)and live in within a 30 minute commute of Queen's Park/Hamstead, London.

As you will be the face of Bruce's for 50% of our customers, you will be as excellent with customers as you are with canines, handling queries and talking dog behaviour with ease.

You are someone who embraces an opportunity and works under time pressure with a can-do mindset and enthusiasm.

Giving 100 pawcent in everything you do all while radiating positivity, you are someone who is happy to work outdoors in all

weathers (this is a must- come rain, shine, snow and all!)

Why Unleash Your Potential with Us:

You get to be part of a multi award winning company who are the industry leaders in doggy daycare.

Your furry companion can join you at work - we offer FREE dog day-care at Bruce's (as long as it's a paw-sitive fit).

Our expert dog trainers will show you the ropes and keep you in-the-know as well as sniffing out the new with ongoing personal

development.

LifeWorks membership and Bravo Benefits platform access for unbeatable employee perks.

Your hard work won't go unnoticed - expect rewards and recognition and our annual people celebration day!