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Paws n Klaws; Yeovil; On-site; GBP 18,000 - 21,000; Full time

Job summary

Paws n Klaws is seeking an organised Admin & Operations Assistant to join our busy pet services team. The role blends administration, customer service, booking management and shop fulfilment in a practical, hands-on environment.

You will answer calls and emails, manage bookings, assist customers, handle stock, and pick/pack shop orders. Some outdoor day care coverage and weekend work are required, with a practical, can-do attitude encouraged.

Qualifications

• Experience in administration or customer service is preferred.
• Willingness to learn and reliability are key.
• Comfortable outdoors and around dogs for day care cover.

Responsibilities

• Handle admin tasks and customer enquiries.
• Manage bookings on the system and update records.
• Process shop orders, packing and shipping.
• Support stock, inventory, and shop fulfilment.
• Cover staff lunch breaks and assist day care operations.

Skills

Customer service

Booking management

Stock management

Data entry

Tools

Office software

Job description

Paws n Klaws is looking for an organised, reliable and proactive Admin & Operations Assistant to join our busy pet services team.

This is a varied, hands‑on position combining administration, customer service, booking management, pet shop order fulfilment and operational support. Duties will include answering telephone and email enquiries, managing bookings on our system, assisting customers, maintaining stock and inventory, and picking, packing and shipping shop orders.

The role will also involve covering staff lunch breaks within our dog day care, so applicants must be confident around dogs of different breeds and sizes and happy to work outdoors when required. This is not a purely desk‑based position, and you should be comfortable getting wet, muddy and covered in dog hair!

We are looking for someone who is confident with customers, comfortable using computers, able to work independently and willing to help wherever needed. Previous administration, customer service, retail or animal‑care experience would be advantageous, although attitude, reliability and willingness to learn are equally important.

Hours: Monday to Friday, 9am–5pm, with some weekend work required.