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City Tours Co Ltd; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

City Tours Co Ltd in London is seeking a Junior Booking & Reservations Assistant to support daily bookings and reservations across multiple channels. You will update availability, assist with amendments, cancellations and data entry, and learn our booking systems with full training provided.

The role suits a digitally-minded, accurate and organised individual who is eager to learn new systems and grow within the travel and tourism industry.

Qualifications

• Digital-minded, accurate and quick to learn new systems.
• Full training on our booking procedures and platforms will be provided.

Responsibilities

• Support the daily management of bookings and reservations.
• Check and process reservations received through different sales channels.
• Update bookings, availability and customer information in the relevant systems.
• Assist with booking amendments and cancellations.
• Monitor reservations and identify missing or incorrect information.
• Support the team in resolving booking or system-related issues.
• Work with different booking platforms and online distribution systems.
• Communicate with the Operations and Customer Care teams when necessary.
• Maintain accurate booking records and operational information.
• Assist with simple reports and booking data analysis.
• Learn and progressively manage the company’s booking systems independently.

Job description

Junior Booking & Reservations Assistant – London

We are looking for a Junior Booking & Reservations Assistant to join our London team.

This is an ideal opportunity for a young professional at the beginning of their career who is confident using technology, comfortable working with different software platforms and interested in developing their skills within the travel and tourism industry.

Key Responsibilities

• Support the daily management of bookings and reservations.
• Check and process reservations received through different sales channels.
• Update bookings, availability and customer information in the relevant systems.
• Assist with booking amendments and cancellations.
• Monitor reservations and identify missing or incorrect information.
• Support the team in resolving booking or system-related issues.
• Work with different booking platforms and online distribution systems.
• Communicate with the Operations and Customer Care teams when necessary.
• Maintain accurate booking records and operational information.
• Assist with simple reports and booking data analysis.
• Learn and progressively manage the company’s booking systems independently.

Previous experience in booking or tourism is welcome but not essential. We are primarily looking for someone who is digital-minded, accurate, organised and quick to learn new systems.

Full training on our booking procedures and platforms will be provided.