Bar Team Member

Shepherd Neame; West Malling; On-site; GBP 1,455,000 - 2,072,000; Full time

Benefits offered by this job

Hourly pay with tips

Early wage access

Food & drink discounts

Hotel discounts

Shop discounts at Visitor Centre

Mental health platform access

Company pension

Career development opportunities

Flexible working hours

Job summary

Shepherd Neame is hiring a Bar Team Member at The Spitfire pub in West Malling. No experience required as training is provided. Join Britain’s oldest brewer and help create memorable guest experiences with hospitality at the core of every shift.

You’ll greet guests warmly, serve drinks and food promptly, and work as part of a friendly team in a well-regarded pub with local produce and a strong reputation. Training and development are offered.

Qualifications

• We’re looking for behaviours that make a difference.

Responsibilities

• Welcome every guest with warmth and genuine hospitality.
• Create a positive atmosphere by engaging with customers and anticipating their needs.
• Serve drinks and food promptly and professionally.
• Keep the bar area clean, tidy, and well-stocked throughout your shift.
• Work as part of a supportive team to deliver exceptional experiences.
• Uphold our standards and contribute to the pub’s success.

Skills

Sheps Spirit

Working Together

Pride & Passion

Authenticity

Job description

Employment type: Full Time
Contract: Permanent
Salary: Up to £12.80 per hour

Bar Team Member – Join Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Bar Team Member, you’ll play a vital role in creating memorable experiences – greeting every guest with a warm welcome and delivering great service at every opportunity.

No experience? No problem! If you have the right attitude, we’ll give you all the training you need. Bring your enthusiasm and people skills – we’ll teach you the rest.

Where You’ll Be Working

The Spitfire is a contemporary pub that forms part of the 650-acre West Malling King’s Hill business and residential park. The pub stands on the former Battle of Britain RAF West Malling base. Outside, there’s a lush green garden with ample seating for living the alfresco lifestyle. The Spitfire enjoys a great reputation for its food, dishes are freshly-prepared on the premises from local, seasonal produce, and enjoyed in spacious, stylish dining areas on both floors.

What You’ll Do

• Welcome every guest with warmth and genuine hospitality.
• Create a positive atmosphere by engaging with customers and anticipating their needs.
• Serve drinks and food promptly and professionally.
• Keep the bar area clean, tidy, and well-stocked throughout your shift.
• Work as part of a supportive team to deliver exceptional experiences.
• Uphold our standards and contribute to the pub’s success.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a difference:

• Sheps Spirit – you bring enthusiasm and a can-do attitude to every shift.
• Working Together – you enjoy working with others and support your colleagues.
• Pride & Passion – you take pride in doing things well and keeping standards high to ensure people feel welcome and valued.
• Authenticity – you stay calm and focused when things get busy

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the bar?