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Metropolitan Thames Valley Housing; Greater London; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Metropolitan Thames Valley Housing in North London is seeking a Partnering Support Officer on a fixed-term basis of 6 months to support a specific project. You will assist Regional Repair Managers, the Disrepair Manager and Property Surveyors, handling customer contact, coordinating with contractors, and keeping records up to date.

The role sits within a responsive repairs environment and the ideal candidate will have experience in housing or repairs, with strong organisation and communication

Qualifications

• Excellent communicator with proven track record and strong IT/office skills.
• Experience handling customer contact and resolving issues.
• Attention to detail and ability to maintain records and comply with processes.
• Experience in housing/repairs or similar settings preferred.

Responsibilities

• Assist Regional Repair Managers and Surveyors with scheduling and communication.
• Maintain and update systems and data input for accuracy.
• Liaise with residents, contractors, and stakeholders to support service delivery.
• Provide general admin and telephone support while delivering strong customer service.

Skills

Communication

Spreadsheet proficiency

IT systems

Customer service

Attention to detail

Stakeholder management

Administrative skills

Problem solving

Tools

Microsoft Office

Job description

We have an exciting opportunity for an experienced individual to work in our Norh London Regional Property Team.on a fixed term basis for 6 months to support a specific project.

You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.

This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.

What we're looking for

• An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.
• A natural curiosity for resolving problems and genuine passion for helping our customers.
• Commercial awareness and ability to interpret and follow businesses processes.
• Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.

Duties will include but will not be limited to the following

• Working with contractors and residents on responsive repairs (including Awaab's Law), ensuring clear communication with all parties when booking and confirming appointments.
• Leading on keeping systems and records up to date and to control the data input to ensure accuracy.
• Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
• Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.

What you'll need to succeed

• Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• An experienced user of Microsoft Office and the ability to easily learn other IT packages
• Strong administrative skills and the ability to manage a varied and demanding workload
• Ability to work independently and use initiative to problem solve

Proud member of the Disability Confident employer scheme

Partnering Support Officer

Company: Metropolitan Thames Valley Housing

Salary: £33,391 to £35,780 a year

Hours: Full-time

Location: UK, Europe, N14 6PW

Job type: Contract

Posting date: 4 Sept 2026

Closing date: 3 Oct 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.