Partnering Support Officer

Metropolitan Thames Valley; Southgate; On-site; GBP 33,000 - 36,000; Full time

Job summary

Metropolitan Thames Valley is seeking an organized administrator to join the Norh London Regional Property Team on a fixed-term basis for 6 months. You will support repair managers and surveyors, contact customers, liaise with contractors, and keep systems up to date with accurate records.

The role requires excellent communication, strong IT skills, and meticulous record-keeping, with experience in housing or repairs environments preferred. Immediate application is encouraged.

Qualifications

• Experience in housing repairs or a similar environment is essential.
• Strong communication skills and good IT literacy with record-keeping discipline.
• Able to interpret business processes and work with multiple stakeholders.

Responsibilities

• Support Regional Repair and Disrepair teams with data entry and admin tasks.
• Contact customers, liaise with contractors and update business systems.
• Maintain accurate records and ensure compliance with procedures and legislation.
• Provide general administration and customer service to stakeholders.

Skills

Excellent communication

Spreadsheets

IT systems

Microsoft Office

Administrative skills

Record keeping

Problem solving

Tools

Microsoft Excel

CRM systems

Job description

£33,391 - £35,780 p/a

Temporary - Full Time

Closing date - 18 September 2026

• Hurry only 5 days to apply ***

The role

We have an exciting opportunity for an experienced individual to work in our Norh London Regional Property Team.on a fixed term basis for 6 months to support a specific project.

You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.

This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.

What We’re Looking For

• An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.
• A natural curiosity for resolving problems and genuine passion for helping our customers.
• Commercial awareness and ability to interpret and follow businesses processes.
• Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.

Duties will include but will not be limited to the following

• Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.
• Leading on keeping systems and records up to date and to control the data input to ensure accuracy.
• Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
• Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.

What You Need To Succeed

• Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• An experienced user of Microsoft Office and the ability to easily learn other IT packages
• Strong administrative skills and the ability to manage a varied and demanding workload
• Ability to work independently and use initiative to problem solve

What You Need To Do Now

If you're interested in this role, take a look at the attached Job Description for more details.

Department:Property

Last updated:September 4, 2026

Job ref:NTX1231227