Partnering Support Officer

Metropolitan Thames Valley; Southgate; On-site; GBP 33,000 - 36,000; Full time

Job summary

Metropolitan Thames Valley is seeking an experienced Partnering Support Officer to join the North London Regional Property Team. You will support Regional Repair Managers, the Disrepair Manager, and Property Surveyors, coordinating with residents and contractors while maintaining accurate records.

In a responsive repairs environment, you will excel at organisation, communicate clearly, and ensure compliance with legislation and internal processes.

Qualifications

• Excellent communicator with demonstrable use of spreadsheets and IT systems.
• Curiosity for resolving problems and helping customers.
• Commercial awareness and ability to follow business processes.
• Strong attention to detail and record keeping for compliance.

Responsibilities

• Work with contractors and residents on responsive repairs, ensuring clear communication when booking/confirming appointments.
• Keep systems and records up to date and ensure accurate data input.
• Support repairs and service delivery teams in managing works, diaries, and cases.
• Assist with general administration and telephone duties while maintaining excellent customer service.

Skills

Communication

Customer service

Microsoft Office

Data accuracy

Record keeping

Stakeholder management

Tools

IT systems

Job description

£33,391 - £35,780 p/a

Permanent - Full Time

Closing date - 18 September 2026

Hurry only 6 days to apply ***

The role

We have an exciting permanent opportunity for an experienced individual to work in our North London Regional Property Team.

You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.

This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.

What We’re Looking For

• An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.
• A natural curiosity for resolving problems and genuine passion for helping our customers.
• Commercial awareness and ability to interpret and follow businesses processes.
• Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.

Duties will include but will not be limited to the following

• Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.
• Leading on keeping systems and records up to date and to control the data input to ensure accuracy.
• Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
• Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.

What You Need To Succeed

• Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• An experienced user of Microsoft Office and the ability to easily learn other IT packages
• Strong administrative skills and the ability to manage a varied and demand workload
• Ability to work independently and use initiative to problem solve

What You Need To Do Now

If you're interested in this role, take a look at the attached Job Description for more details.

Download documents

Occupational Requirements PSO.pdf

Partnering Support Officer (1) (1).pdf

Department: Property

Last updated: September 4, 2026

Job ref: NTX1231224