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National Autistic Society
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Benefits offered by this job
Job summary
National Autistic Society in Gravesend is seeking a Service Manager to drive operational excellence across Pelham Manor and Echo Square House, leading safeguarding, risk management and staff development.
You will lead recruitment, onboarding and retention strategies, oversee inspections readiness, and guide continuous service improvement in alignment with organisational priorities.
Qualifications
- Strong leadership and people management skills.
- Ability to develop and coach teams.
- Resilience and adaptability under pressure.
Responsibilities
- Prepare services for inspection readiness and contribute to service redesign.
- Lead safeguarding and risk management processes.
- Lead and develop staff through regular supervisions, appraisals, coaching and mentoring.
- Manage recruitment, onboarding and retention strategies to build resilient teams.
Skills
Education
Job description
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.
Join Us as a Service Manager
The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a
Service Manager
working across
Pelham Manor and Echo Square House. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:
https://www.autism.org.uk/
Pelham Manor in Gravesend, Kent, is a residential service for seven autistic adults. In our specialist environment, fully-trained and experienced staff help people to develop and work towards more independent living.
Echo Square House on Parrock Road in Gravesend is a residential house for three autistic adults. Our safe environment and fully-trained and experienced staff help people to learn, release their potential and work towards more self-sufficient living.
A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.
- Prepare services for inspection readiness & contribute to service redesign and transformation.
- Lead safeguarding and risk management processes.
- Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
- Manage recruitment, onboarding and retention strategies to build resilient teams.
- Strong leadership and people management skills witha track recordof developing teams.
- Ideally hold a QCF Level 5 or
- equivalent, or
- be willing to work towards this qualification.
- Resilience under pressure and ability to adapt to changing priorities.
This advert is for a full-time position at 35 Hours per week.
What we can offer you
Pension
Auto-enrolled pension scheme.
33 days (including public holidays). You can buy or sell leave each year.
Training
Great induction and training, including autism training.
Discounts
Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
Cash plan for permanent staff.
Life Assurance
Options like private health, dental insurance, holiday trading, enhanced pension.
Support
24-hour Employee Assistance Programme and counselling.
Free Headspace app for you and up to 3 family/friends.
Blue Light Card
Eligibility for discounts.
When you write your supporting statement:
Look at the job description and person specification.
Tell us how your skills and experience match the role.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.
Proud member of the Disability Confident employer scheme
Company: National Autistic Society Salary: Not specified Hours: Full-time Location: Gravesend, DA11 0HU Job type: Permanent Posting date: 2 Sept 2026 Closing date: 2 Oct 2026
Package Description:
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.
Join Us as a Service Manager
The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a
Service Manager
working across
Pelham Manor and Echo Square House. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:
https://www.autism.org.uk/
Pelham Manor in Gravesend, Kent, is a residential service for seven autistic adults. In our specialist environment, fully-trained and experienced staff help people to develop and work towards more independent living.
Echo Square House on Parrock Road in Gravesend is a residential house for three autistic adults. Our safe environment and fully-trained and experienced staff help people to learn, release their potential and work towards more self-sufficient living.
A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.
- Prepare services for inspection readiness & contribute to service redesign and transformation.
- Lead safeguarding and risk management processes.
- Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
- Manage recruitment, onboarding and retention strategies to build resilient teams.
- Strong leadership and people management skills witha track recordof developing teams.
- Ideally hold a QCF Level 5 or
- equivalent, or
- be willing to work towards this qualification.
- Resilience under pressure and ability to adapt to changing priorities.
This advert is for a full-time position at 35 Hours per week.
- Pension
- Auto-enrolled pension scheme.
- 33 days (including public holidays). You can buy or sell leave each year.
- Training
- Great induction and training, including autism training.
- Discounts
- Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
- Healthcare
- Cash plan for permanent staff.
- Life Assurance
- 2x your base salary.
- Flexible Benefits
- Options like private health, dental insurance, holiday trading, enhanced pension.
- Support
- 24-hour Employee Assistance Programme and counselling.
- Mindfulness
- Free Headspace app for you and up to 3 family/friends.
- Blue Light Card
- Eligibility for discounts.
When you write your supporting statement:
- Look at the job description and person specification.
- Tell us how your skills and experience match the role.
- Give examples if you can.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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