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Bield Housing and Care; Glasgow; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Competitive salary

Flexible working

34 days holidays pro rata

Holiday buy/sell

Training support

Sick pay

Long service awards

Family friendly policies

Cycle to work

Career breaks

Employee assistance

Job summary

Bield Housing and Care in Glasgow is seeking a part-time Customer Contact Centre Advisor to be the first point of contact for visitors, callers and email enquiries. This on-site role involves greeting guests, managing reception duties, and assisting with housing enquiries and repairs requests.

The successful candidate will work in a friendly team, maintain a professional presence, and provide broad administrative support within the Customer Contact Centre.

Qualifications

• Excellent communication and interpersonal skills.
• Able to stay organised in a busy environment.

Responsibilities

• Greet visitors at reception and provide a welcoming, professional service.
• Answer calls and emails, route enquiries to the right team, and maintain records.
• Manage meeting room bookings and mail handling.
• Arrange office repairs and maintain security via issue of access fobs.
• Support the Customer Contact Centre with housing enquiries, repairs requests, and general administration.

Job description

Customer Contact Centre Advisor (REQ02930)

Company: Bield Housing and Care

Salary: £17,061 to £18,851.40 a year, pro rata

Hours: Part-time

Location: Glasgow, G4 9XA

Working pattern: On-site

Job type: Permanent

Posting date: 7 Sept 2026

Closing date: 21 Sept 2026

New opportunity for Customer Contact Services team in Glasgow!

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.

We’re looking for a friendly and professional first point of contact to join our Customer Contact Services team. This is an office-based role, offering the opportunity to work closely with colleagues while providing a welcoming and professional service to visitors, customers and stakeholders.

In this role, you’ll be the face and voice of Bield, welcoming visitors at reception, handling calls and emails, and making sure enquiries reach the right place quickly and smoothly.

Day to day, you’ll greet visitors, manage meeting room bookings, handle mail, arrange office repairs and maintain security through issuing access fobs. You’ll also provide wider support to the Customer Contact Centre, including helping customers with housing enquiries, repairs requests and general administration.

If you enjoy working with people, have strong communication skills and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.

We Offer:

• A competitive salary, which is reviewed annually
• Opportunity to work flexibly
• Excellent holidays of up to 34 days each year (pro rata for part-time employees)
• Option to buy or sell holidays each year
• On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
• Occupational Sick Pay
• Long Service Awards
• Family Friendly Policies
• Cycle to Work Scheme
• Career breaks
• Employee Assistance Programme

Disability Confident

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.

In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email [e-mail] and a member of the team will get in touch.

If you require this information in an alternative format, please contact our HR Team team on 0131 273 4020 or email us on [e-mail]

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.