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charles cotton hotel; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous annual leave

Birthday leave

Employee Assistance Programme (EAP)

Pension plan Mauve Group

Mauve Academy

Training allowance

Hybrid working

Eye care benefits

Travel opportunities

Team events

Job summary

Charles Cotton Hotel is seeking an experienced hotel operations leader to oversee the daily activities and ensure smooth running of the property. You will manage, supervise and train staff to deliver exceptional service and handle guest enquiries and special requests with professionalism.

The role includes managing room reservations, occupancy and monitoring revenue, budgets and expenses, while developing strategies to increase bookings and profitability.

Responsibilities

• Oversee the daily operations and smooth running of the hotel.
• Manage, supervise and train hotel staff.
• Ensure excellent guest service and customer satisfaction.
• Handle guest complaints, enquiries and special requests.
• Manage room reservations, bookings and occupancy.
• Monitor hotel revenue, budgets and operational expenses.
• Develop strategies to increase bookings, sales and profitability.
• Ensure hotel cleanliness, maintenance and security standards.
• Maintain compliance with health, safety and fire regulations.
• Coordinate with suppliers, contractors and service providers.
• Manage online booking platforms and guest reviews.
• Prepare operational and financial reports for hotel owners.
• Implement hotel policies and improve overall business performance.

Job description

Oversee the daily operations and smooth running of the hotel.

Manage, supervise and train hotel staff.

Ensure excellent guest service and customer satisfaction.

Handle guest complaints, enquiries and special requests.

Manage room reservations, bookings and occupancy.

Monitor hotel revenue, budgets and operational expenses.

Develop strategies to increase bookings, sales and profitability.

Ensure hotel cleanliness, maintenance and security standards.

Maintain compliance with health, safety and fire regulations.

Coordinate with suppliers, contractors and service providers.

Manage online booking platforms and guest reviews.

Prepare operational and financial reports for hotel owners.

Implement hotel policies and improve overall business performance.

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.