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Nini Social Care Services CIC; Nechells; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Annual leave

Hybrid work

EAP

Pension

Training budget

Eye care

Team events

Job summary

Nini Social Care Services CIC seeks an Operations & Compliance Supervisor to act as an operational buffer between admin staff and Senior Leadership. This role balances hands-on supervision with frontline triage and essential accounts tasks, including timesheet audits and payroll inputs.

You will oversee safeguarding, GDPR compliance, and incident triage, ensuring service continuity and regulatory adherence across shifts. Hybrid working is available with focus on robust governance.

Qualifications

• Strong organisational skills and ability to manage multiple tasks

Responsibilities

• Act as an operational buffer and supervisor to oversee daily workflows
• Audit timesheets, mileage, and payroll inputs; support client invoicing
• Handle safeguarding concerns, incident triage, and escalation procedures
• Audit compliance matrices and ensure DBS/Right to Work/Safeguarding are in place

Job description

Nini Social Care Services operates within highly regulated social care, statutory, and public sector environments requiring round-the-clock operational vigilance. As key operators across Home Office frameworks and local authority social care contracts, we provide crucial support to vulnerable adults, juveniles, and statutory care frameworks.

We are seeking a resilient, highly organised, and capable Operations & Compliance Supervisor to join our team as an operational buffer and middle manager between our administrative staff and Senior Leadership.

Role Overview

The Operations & Compliance Supervisor carries formal delegated authority, stepping in to make real-time operational decisions when Senior Leadership is absent. This role balances hands-on team supervision and frontline shift triage with essential accounts functions, including timesheet audits, mileage verification, payroll inputs, and client billing reconciliation.

Key Responsibilities

1. Operational Supervision & Delegated Authority

Act with operational authority in the absence of the Leads and Director, making critical decisions regarding service dispatch, risk management, and shift escalations.

Oversee daily workflows for Office Administrators, Duty Coordinators, and HR Assistants, ensuring tasks are prioritised and SLAs are met.

Triage and resolve complex operational challenges before escalating only high-risk issues to Senior Leadership.

2. Financial Coordination & Accounts Oversight

Review, audit, and sign off staff timesheets, call-out logs, and mileage reimbursements submitted across the Connecteam app prior to payroll runs.

Verify monthly client billing schedules against contract pricing frameworks to generate accurate invoicing data.

Work closely with the company’s Finance team to resolve pay queries, invoice disputes, or commissioner payment reconciliations.

3. Quality Assurance & Incident Triage

Handle urgent service disruptions, police custody suite escalations, or staff deployment emergencies with composure and authority.

Conduct regular audits on shift logs, booking accuracy, and post-event feedback.

Investigate performance lapses or client complaints, preparing formal evidence reports and conducting coaching where required.

4. Compliance, Vetting & Safeguarding

Audit compliance matrices regularly to ensure no unvetted or lapsed staff members (DBS, Right to Work, Safeguarding) are deployed on shifts.

Act as an initial escalation point for frontline staff raising safeguarding concerns, ensuring immediate reporting to statutory authorities when required.

Enforce strict GDPR compliance across employee records and communication portals.

NB: We do not offer visa sponsorship for this role.

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.