Head Housekeeper

Omni Facilities Management; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Two weekly payments

Paid holidays 28 days

Permanent contract

Management programs

Retail discounts

Flexible learning

Cinema ticket discounts

Job summary

Omni Facilities Management is seeking a Head Housekeeper to lead the contract housekeeping operations across the hotel and related departments. You will train, mentor, and inspire the team, ensuring clear communication with both the hotel and the company leadership.

In this senior role you will liaise with Area and Regional Managers, support recruitment, manage staff absence, and uphold health and safety standards while driving quality and efficiency in guest rooms and public areas.

Qualifications

• Excellent interpersonal skills.
• Excellent written and verbal communication.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Able to build rapport quickly and credibly with staff, clients and contacts.
• Capable of working under pressure.
• Strong organizational skills.
• Motivate and inspire team members.
• Flexible and eager to learn.

Responsibilities

• Engage, train, lead and inspire the housekeeping team.
• Ensure clear lines of communication with the hotel and the company; participate as a Senior Manager.
• Liaise with Area Manager and Regional Manager regularly.
• Support recruitment and related procedures; check right to work documentation where relevant.
• Manage authorised absence and ensure continuous coverage.
• Ensure staff are trained in Health & Safety policies and attend relevant training.
• Maintain statutory training records; review regularly.
• Welfare of pregnant employees; carry out pregnancy risk assessments.
• Train staff on standards and productivity; address concerns; retrain as needed.
• Train staff on lost property policy and procedures.
• Resolve team member queries.
• Evaluate performance and conduct appraisals.
• Liaise with HR on staff welfare or misconduct concerns.
• Represent the housekeeping department in meetings.
• Organise tasks and delegate to team members.
• Develop and review housekeeping policies and procedures.
• Plan rotas to cover occupancies.
• Conduct quality inspections using the Omni app.
• Maintain on-site assets and service requirements.
• Manage keys; perform audits.
• Assist with lost property management.
• Report and rectify maintenance defects.
• Promote wastage reduction.
• Manage guest laundry and dry cleaning per hotel procedures.
• Be aware of contract-related works and timelines.
• Complete audits with Area/Hotel GM; act on issues.
• Ensure storage of cleaning materials and guest supplies.
• Check daily room status (occupied/vacant).
• Oversee recycling and refuse management.
• Quality checks for public areas and linen room.
• Utilise online tools/widgets to full potential.

Skills

Excellent interpersonal skills

Excellent written and verbal skills

Rapport building

Working under pressure

Organisational skills

Motivating and inspiring others

Flexible and eager to learn

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Head Housekeeper to support the hotel in assuming responsibility for the daily operation of the contract housekeeping function and other departments within the hotel where the company has a presence., People

• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Liaise with Area Manager and Regional Manager on a regular basis
• Where relevant support recruitment and associated procedures, including checking right to work documentation
• Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
• Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re-training completed if necessary
• Ensure all staff are trained and adhere to the lost property policy
• Take initial responsibility for managing and resolving any team member queries
• Evaluate performance of all team members under your direction, including conducting regular team member appraisals
• Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
• Positively represent the housekeeping department and Omni Facilities Management Ltd in daily operations meetings and any other meetings as required

Quality

• Organise and delegate tasks to team members under your direction
• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections using the Omni Facilities Management quality app and identify and manage areas where improvements can be made
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• Ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• Ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum
• Ensure all guest laundry, dry cleaning is processed in accordance with the hotel's procedures, charges are raised, and documentation is completed as necessary
• Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
• Complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• Ensure all cleaning materials and guest supplies are stored correctly
• Check a certain amount of rooms daily
• Check all vacant ready rooms daily
• Recycling and refuse management
• Public areas and linen room quality checks and management
• Ensure online tool / widgets are utilised to their full potential

Profit

• Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
• Order chemicals and equipment in accordance with company budgets
• Ensure records of all linen (including bedding and towels) are maintained
• Use linen module / database
• Manage the linen stock within budget requirements
• Previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
• Previous people management experience, including training and development
• Experience of dealing with budgets, including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts
• Ability to work effectively under pressure
• Excellent organisation skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!
• Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)