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East of England Cooperative; East Harling; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Store discounts

Holiday entitlement

Family leave

Training & apprenticeships

Retailer discounts

Financial wellbeing

Cycle to Work

Employee recognition

Long service awards

Remote GP service

Employee assistance

Job summary

East of England Co-op in East Harling is seeking a Team Manager to lead a branch team, coach colleagues and deliver high standards of service to customers and the local community.

You will deputise for the Branch Manager, manage day-to-day store operations, promote membership and build relationships with other stores and Head Office colleagues.

We value flexibility, support your development, and offer a rewarding role in a community-focused retailer.

Qualifications

• Previous leadership experience.
• Ability to support and motivate others.
• Flexible, hard-working, and confident.
• Great interpersonal and communication skills.
• Friendly, with a genuine commitment to great customer service.

Responsibilities

• Lead your team and engage in people management.
• Deputise for the Branch Manager and may be in sole charge at times.
• Ensure the branch delivers high standards and excellent service.
• Keep the branch safe and compliant with legal requirements.
• Build relationships with nearby stores, colleagues and the local community.
• Promote membership.

Skills

Leadership experience

Motivate others

Interpersonal skills

Customer service mindset

Job description

Location: Market Street, East Harling, Norwich, NR16 2AD

As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you’ll also have the chance to influence those living in your store’s community through supporting local causes and events.

You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team.

Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don’t need to have worked in this environment before, but you’ll need to show that you can adapt, prioritise, and make quick, smart decisions.

We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership

The person we are looking for

• Previous leadership experience
• Ability to support and motivate others Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.