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East of England Cooperative; Tendring; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

20% staff discount in food stores

22 days holiday (+ BH)

Enhanced family leave and pay

Training & apprenticeship programmes

Shop discounts across retailers

Financial wellbeing support (Stream)

Cycle To Work

SmartTech (after period)

Employee Recognition Scheme

Long Service Awards

Remote GP service

Employee Assistance Programme

Job summary

East of England Co-operative is seeking a Customer Service Assistant to help the store deliver excellent service, maintain stock and store standards, ensure compliance, and engage with the local community. You will join a diverse, motivated team that strives to delight customers daily and support the business’s ongoing growth and evolution.

The role emphasizes flexible patterns and a supportive environment with opportunities for training and career progression within the co‑operative.

Qualifications

• Friendly and approachable, reliable team player, engaged and self-motivated.
• Willing to learn and adapt to store standards.
• Basic numeracy, literacy and IT skills are desirable.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation, compliance and community engagement.
• Work as part of a diverse team to delight existing customers and attract new ones.

Skills

Friendly and approachable

Reliable team player

Engaged and self-motivated

Willing to learn and adapt

Numeracy, literacy, and IT skills

Job description

Location: Riverside Avenue East, Manningtree, CO11 1US

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Normal working pattern for this role:

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co‑op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;

https://www.gov.uk/know-when-you-can-leave-school

Perks of the job

At the East of England Co‑op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.