Team Manager

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Ashwellthorpe and Fundenhall; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

22 days holiday

20% store discount

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Cycle To Work scheme

Employee Assistance Programme

Remote GP service

Job summary

East of England Co-operative Society Limited is seeking a Team Manager to develop and empower staff through regular coaching and feedback. You will work closely with the Branch Manager to uphold high standards, deliver excellent customer service and drive the store's success in the local community.

The role offers flexible shift patterns, opportunities for growth through training, and a strong focus on people management, teamwork and customer-first culture.

Qualifications

• Experience leading a team and managing performance.
• Strong interpersonal and communication abilities.
• Ability to adapt, prioritise and make quick, smart decisions.

Responsibilities

• Lead your team with regular feedback, coaching and support.
• Deputise for the Branch Manager in sole charge when required.
• Maintain high standards of service and customer satisfaction.
• Ensure store operations are safe and compliant with regulations.
• Build relationships with other stores, colleagues and the local community.
• Promote membership and represent the co‑op in the community.

Skills

People management

Leadership

Communication skills

Job description

As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store's community through supporting local causes and events. You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team. Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don't need to have worked in this environment before, but you'll need to show that you can adapt, prioritise, and make quick, smart decisions. We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team. Want to know more? Take a look at our job description attached to the bottom of this webpage. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you'll be doing

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership
• Previous leadership experience
• Ability to support and motivate others Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.