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East of England Cooperative; Hatfield Peverel; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Staff discount 20%

Holiday entitlement 22 days

Family leave

Apprenticeships

Retail discounts

Financial wellbeing

Cycle To Work

Recognition program

Long service awards

Free remote GP

EAP

Job summary

East of England Co-op in Hatfield Peverel is seeking a Customer Service Assistant to support store teams in delivering high standards of service, availability and presentation.

You will work with a friendly team to help attract and delight customers daily, with a focus on community engagement and flexible shift patterns that support retail operations.

We welcome applicants with a positive attitude, basic numeracy and IT skills, and a willingness to learn and adapt to changing store needs.

Qualifications

• Friendly and approachable with good people skills.
• Basic numeracy, literacy and IT skills.
• Willing to learn and adapt to changes in store operations.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with local community and customers to drive loyalty.
• Assist in ensuring smooth daily store operations and compliance.

Skills

Customer service

Communication

Team player

Numeracy

IT skills

Tools

POS systems

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.