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East of England Cooperative; Norwich; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Staff discount 20%

Holiday entitlement 22 days

Family leave and pay

Training and apprenticeships

Discounts across retailers

Employee assistance programme

Job summary

East of England Co-op is hiring a Customer Service Assistant in Norwich. You will support the store to deliver high standards of customer service, availability and presentation, and help engage with the local community.

The role includes working as part of a diverse team, with shifts primarily Tuesday evenings 6pm–10pm, and a focus on friendliness, reliability and willingness to learn. Over 18 requirement applies.

Qualifications

• Friendly and approachable.
• A reliable team player.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Have a basic level of numeracy, literacy, and IT Skills.

Responsibilities

• Support your store to deliver high standards of customer service, availability and presentation.
• Ensure compliance and engagement with your local community.

Skills

Customer service

Team player

Numeracy

Literacy

IT skills

Willing to learn

Job description

Location: Market Street, East Harling, Norwich, NR16 2AD

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Normal working pattern for this role:

Working Day

Shift start/end time

Tuesday

6pm - 10pm

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.