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Modality Partnership; East Grinstead; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Employee discounts

Employee Assistance Programme

Career development pathways

Enhanced family-friendly policies

Flexible working options

Job summary

Modality Partnership in the Mid Sussex Division seeks an Administration Assistant to deliver flexible, frontline administrative support at Ship Street Surgery on a part-time basis (20 hours/week).

You will handle non-clinical and clinical administration, coordinate records, process documentation, and support meetings, complaints, registrations and recall processes, contributing to efficient service delivery and patient care.

Qualifications

• Administrative support experience preferred.
• Proficiency with MS Word, Excel and Outlook.
• Strong organisational and communication skills to support clinical and non-clinical colleagues.

Responsibilities

• Provide back-office administrative support across the division and Modality Practices.
• Prepare and manage documentation within agreed timescales.
• Assist with patient registrations, GP2GP workflows, and recall processes such as test results.

Skills

Administrative skills

MS Word

Outlook

Excel

Teamwork

Tools

MS Office

Job description

Ready to make an impact? Why not consider joining us as an Administration Assistant within the Mid Sussex Division of Modality Partnership.

We have an exciting opportunity for a motivated individual to provide a flexible, comprehensive administrative service supporting service delivery at Ship Street Surgery on a part-time basis (20 hours per week). If you enjoy variety, working collaboratively, and delivering high-quality support, we would love to hear from you.

This role is suited to individuals with a passion for working in an agile manner, delivering a high-quality administration service while supporting both clinical and non-clinical colleagues. You will play a key role in supporting the smooth running of services, contributing to meaningful improvements in primary care and patient outcomes.

• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options

Main duties of the job

This is a varied, non-patient-facing administration role providing essential back-office support across the division and Modality Practices. You will deliver an efficient administrative service, managing workloads, processing documentation accurately within agreed timescales, and communicating professionally with clinical and non-clinical colleagues.

The role includes supporting meetings across Practices, preparing and managing medical and insurance reports, tracking progress and payments, and coordinating records and documentation. You will also support Practices with complaints administration, patient registrations including GP2GP workflows, and call and recall processes such as test results, long-term condition management, childhood immunisations, and cytology.

The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard in line with procedures, protocols, and service requirements.

Overview of Your Organisation

Our Mid Sussex practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

Job Description

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

You will enjoy this role if you are passionate about supporting services, processing information accurately, responding to enquiries, and developing your IT skills using MS Word, Outlook, Excel, and other relevant systems.

If you are looking for a rewarding role with daily challenges and opportunities to make a difference, we welcome your application to join our growing team.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at interview.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.