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Modality Partnership; Wokingham; On-site; GBP 15,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Bank holidays

Employee discounts

EAP

Career development

Flexible working

Job summary

Modality Partnership invites applications for a Patient Services Assistant at Wokingham Medical Centre. The role is part-time (25.5–27.5 hours per week) and emphasizes using digital tools to manage appointments and patient enquiries, while delivering a high-quality patient experience.

You will work in a dynamic, patient-facing team, supporting online services and back-office administration, with opportunities for career development and flexible working options.

Qualifications

• Patient-facing role in healthcare settings preferred.
• Comfort with digital tools and online services.
• Ability to navigate multiple IT systems and back-office tasks.

Responsibilities

• Manage patient appointments and enquiries using digital triage and online/phone requests.
• Handle administrative tasks efficiently with IT and automation.
• Support the practice with flexibility, innovation and problem-solving.
• Contribute as a caring, collaborative member of the team.

Skills

Customer service

Digital tools

Automation

IT skills

MS Office

Tools

MS Word

Outlook

Excel

Clinical systems

Job description

Patient Services Assistant - Wokingham Medical Centre

Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Wokingham Division of Modality Partnership!

If you love helping people, enjoy variety, you want to acquire skills which embrace new technologies, and you want a role where everyday matters, we want to hear from you!

We are looking for Patient Services Assistants (Receptionists) to join our team at Wokingham Medical Centre on part-time basis (25.5 – 27.5 hours per week). This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration.

Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.

If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.

• Minimum 27 days annual leave + 8 bank holidays (pro rata)


• Employee discounts and benefits


• Employee Assistance Programme (EAP)


• Career development and education pathways


• Enhanced family-friendly policies


• Flexible working options

Main duties of the job

This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member.

You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.

Key responsibilities include:

• Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests


• Handling administrative tasks efficiently embracing IT and innovative automation


• Supporting the practice with flexibility, innovation, and problem-solving


• Contributing as a confident and caring member of the team

You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.

Overview of Your Organisation

Our Wokingham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

Job Description

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a challenging, rewarding role in a growing, supportive team, we’d love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

• Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.


• Right to work: Proof of UK working eligibility required at interview.


• References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.


• Employment history: Please notify us of any employment gaps of 6 weeks or more.