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Borough Council of Kings Lynn and West Norfolk; Downham Market; On-site; GBP 33,000 - 34,000; Full time

Job summary

Borough Council of Kings Lynn and West Norfolk invites applications for a full-time Duty Officer at Alive Downham Leisure Centre, Downham Market. You will help run a busy community centre, supervise staff, and ensure safe, welcoming operations for customers and colleagues.

The role requires supervisory experience in the leisure sector, strong communication, and knowledge of health and safety. You must hold or be willing to obtain NPLQ, First Aid at Work, Pool Plant Operators, with DBS clearance

Qualifications

• Supervisory experience within the leisure sector.
• Strong communication skills and a customer-focused approach.
• Knowledge of health and safety regulations relevant to leisure facilities.

Responsibilities

• Assist with day-to-day operation and supervision of staff.
• Contribute to rotas, procedures and ensuring safety and customer service.
• Manage health and safety, income and expenditure, and centre facilities.
• Support delivery of swimming lessons when required.

Skills

Supervisory experience within leisure

Strong communication skills

Health and safety knowledge

Job description

Company: Borough Council of Kings Lynn and West Norfolk

Initial salary between £28,329 and £33,510 per annum

37 hours per week on a shift rota basis, including weekend and bank holidays

Based at Alive Downham Leisure Centre, Downham Market

Are you ready to take the next step in your leisure career and help lead the day-to-day operation of a busy community leisure centre? We are looking for a full-time permanent Duty Officer to join the team at Alive Downham Leisure Centre, supporting the safe, efficient and welcoming running of the centre for customers, staff and the wider community.

In this varied role, you will assist with the management of the centre, helping to make sure facilities operate safely and effectively, procedures are followed, and excellent customer service is delivered at all times. You will supervise, support and motivate staff, contribute to training and performance, assist with rotas and operational procedures, and take responsibility for key areas including health and safety, customer care, income and expenditure, and the smooth running of day-to-day activities.

You will bring supervisory experience within the leisure sector, strong communication skills and a positive, practical approach to customer care. You will be able to remain calm and focused under pressure, manage and motivate others, and use your knowledge of health and safety to help maintain a safe and professional environment. You must hold, or be willing to complete, a National Pool Lifeguard Qualification*; First Aid at Work Certificate; and Pool Plant Operators Certificate. You will also be able to obtain a Swimming Teacher Qualification to provide swimming lessons when required.

* A swim test will be required to ensure suitability to complete the NPLQ course if successful through initial interview.

Appointment will be subject to a satisfactory enhanced DBS check.

Duty Officer

Company: Borough Council of Kings Lynn and West Norfolk

Hours: Full-time

Location: PE38 9LH

Working pattern: On-site

Job type: Permanent

Posting date: 15 Sept 2026

Closing date: 29 Sept 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.