Duty Officer - Leisure

Bury Council; Radcliffe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

LGPS

Annual Leave

Uniform provided

Inclusive culture

Career development

Job summary

Bury Council Leisure is recruiting two Duty Officers to join the team at Radcliffe Hub, covering three leisure buildings with annualised hours, including evenings and weekends. You will lead front-line teams, ensure safe operations and deliver a welcoming experience for customers across the facilities.

This role requires supervisory experience in a customer-facing environment, a strong focus on service, and relevant qualifications (NPLQ, First Aid at Work, Pool Plant Operator) with a commitment

Qualifications

• Proven experience in a supervisory or team leadership role in a customer-facing environment.
• Excellent customer service skills with the ability to connect with and inspire people.
• National Pool Lifeguard Qualification (NPLQ) or commitment to gain within 3 months of appointment.
• First Aid at Work qualification or commitment to gain within 3 months of appointment.
• Pool Plant Operator's qualification or commitment to gain within 3 months of appointment.
• Solid understanding of health and safety legislation and its day-to-day practical application.

Responsibilities

• Take full shift responsibility for the operation of the facility.
• Lead a frontline team across multiple roles to ensure safe, efficient and welcoming operation.
• Set the tone for the team, customers and the facility during each shift.
• Respond to operational needs, cover manager leave and other absences as required.

Skills

Supervisory experience

Customer-facing leadership

NPLQ

First Aid at Work

Pool Plant Operator

Health and safety knowledge

Job description

Duty Officer Leisure

Duty Officer Grade 10 plus matrix payment for unsociable hours working

Bury Leisure is looking to recruit 2 candidates to work as Duty Officers on annualised basis. Annualised hours are contracts with no fixed shift pattern, the successful candidates will be required to cover managers leave and other absence. Successful candidates will be required to work across all three leisure buildings including evening and weekends.

BE PART OF SOMETHING BIG. LEAD THE EXPERIENCE AT BURY’S NEWEST LEISURE DESTINATION AND BROADER BURY LEISURE FACILITIES.

Bury Council is proudly opening the brand-new Radcliffe Hub a flagship community leisure and wellbeing destination that is transforming what's possible for the people of Radcliffe and the wider borough. This isn't just a new building, it's a bold statement of investment in our community's health, happiness and future and one of the most significant developments the borough has seen in years. We also have opportunities across the Bury Leisure facilities.

We're looking for a Duty Officer who is ready to be right at the heart of it.

About the Role:

As a Duty Officer for Bury Leisure, you'll be one of the key operational leaders responsible for keeping our facilities running safely, efficiently and brilliantly every single day.

You’ll take full shift responsibility for the operation of the facility, leading a diverse and talented frontline team that includes Senior Lifeguards, Lifeguards, Gym Instructors, Swimming Instructors, Housekeeping staff, Concierge staff and Clip and Climb staff. You’ll be the person who sets the tone for your team, for your customers and for the facility itself.

This is a role for someone who thrives in a dynamic, fast-paced environment, someone who takes genuine pride in their facility and their team and someone who understands that well-run, welcoming leisure centres don’t just serve communities they genuinely change lives.

What We're Looking For:

We're looking for someone with genuine energy, leadership confidence and a real passion for leisure, sport and community wellbeing. You’ll be comfortable leading from the front, making decisions under pressure and inspiring others around you. Ideally with:

• Proven experience in a supervisory or team leadership role in a customer-facing environment.
• Excellent customer service skills and a natural ability to connect with and inspire people.
• National Pool Lifeguard Qualification (NPLQ) or commitment to gain within 3 months of appointment.
• Valid First Aid at Work qualification or commitment to gain within 3 months of appointment.
• Valid Pool Plant Operator's qualification or commitment to gain within 3 months of appointment.
• Solid understanding of health and safety legislation and its day-to-day practical application.

Why Bury Council Leisure?

When you join Bury Council's Leisure team, you're not just taking a job. You're becoming part of a mission to make Bury a healthier, happier and more connected place to live. Here’s what you can look forward to:

• Be Part of History This is a rare and exciting opportunity to join as a founding team member of the brand-new Radcliffe Hub one of the most significant community investments in the borough in recent years. Help us set the standard from day one.
• Real Investment in Your Development We actively support your professional growth. Whether it’s gaining your NPLQ, Pool Plant, First Aid or Clip ’n’ Climb qualifications or progressing your leadership career we invest in our people for the long term.
• Local Government Pension Scheme (LGPS) Enjoy the security and peace of mind of one of the most competitive workplace pension schemes in the country hugely valuable benefit of working for a local authority.
• Generous Annual Leave Benefit from a competitive annual leave entitlement that increases with your length of service giving you more time to rest, recharge and do the things you love.
• Full Uniform Provided Your complete uniform is provided so you’re looking and feeling the part from your very first shift.
• An Inclusive, Supportive Culture We celebrate diversity and are genuinely committed to building a team that reflects the community we serve. We support flexible working where operationally possible and foster a culture where everyone feels valued and respected.
• Work That Truly Matters Every shift you work, every customer you welcome and every team member you support you’re directly contributing to the health, wellbeing and happiness of Bury's communities. That’s not just a job. That’s a purpose.

Ready to Dive In?

If you’re ready to lead from the front, inspire a brilliant team and be part of something genuinely exciting for Bury and its communities we’d love to hear from you.

Guaranteed Interview Scheme

Bury Council is proud to guarantee an interview to all applicants who meet the essential criteria and who identify as any of the following:

• disabled person
• care leaver
• member of the Armed Forces, a veteran or reservist
• carer of a disabled child or adult

About Bury

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way.

Benefits of working for Bury Council

To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

Closing date: Sunday 6th September 2026

Interviews: Will be held on the week of the 21st September 2026

Supporting Documents

Privacy Notice
Job description and person sepcification
Job demands form