Recreational Assistant

Leisure Focus; Old Windsor; On-site; GBP 11,020 - 17,509; Full time

Benefits offered by this job

Paid annual leave: 28 days per year

Pension: NEST Auto Enrolment after 3 months of service

Free gym membership for employee and appointed person

Discounted food and beverages, on-site

Discounted retail items

Career progression and development opportunities

Training and development

Employee assistance programme

Free parking on site

Job summary

Leisure Focus is seeking a Recreation Assistant for Windsor Leisure Centre in Old Windsor. You will supervise pool activities ensuring user safety while delivering excellent customer service. Ideal candidates should hold a current NPLQ qualification and demonstrate strong communication skills.

Benefits include 28 days of paid annual leave, free gym membership, and opportunities for career development. The role requires flexible shifts, including mornings, evenings, weekends, and holidays.

Qualifications

• Strong awareness of health & safety.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Reliable and punctual.

Responsibilities

• Maintain constant and vigilant supervision of the pool and surrounding areas.
• Enforce pool rules and health & safety procedures.
• Provide a friendly, welcoming, and professional service to all users.

Skills

Vigilance and attention to detail

Responsibility and accountability

Teamwork and collaboration

Professionalism and integrity

Customer-focused approach

Education

NPLQ (National Pool Lifeguard Qualification) – current and valid

First Aid qualification (if not included in NPLQ)

Job description

Job Description Location: Windsor Leisure Centre

Job Type: Full-time

Pay: Range from £8.00 - £12.71 (age dependent)

Job Purpose

To ensure the safety of all pool users by supervising activities, preventing accidents, and responding effectively to emergencies, while delivering excellent customer service and maintaining high standards across the leisure centre.

Key Responsibilities

• Pool Supervision & Safety
  • Maintain constant and vigilant supervision of the pool and surrounding areas.
  • Enforce pool rules and health & safety procedures.
  • Identify and respond quickly to potential hazards.
  • Carry out rescues and administer first aid where required.
• Health & Safety Compliance
  • Follow Normal Operating Procedures (NOP) and Emergency Action Plans (EAP).
  • Conduct regular poolside and facility checks.
  • Report and record incidents, accidents, and maintenance issues.
  • Ensure the cleanliness and safe setup of poolside equipment.
• Customer Service
  • Provide a friendly, welcoming, and professional service to all users.
  • Offer assistance and guidance to customers when needed.
  • Support a positive and inclusive environment.
• General Duties
  • Assist with cleaning duties across wet and dry areas.
  • Set up and take down equipment for activities and sessions.
  • Support other departments when required.
• Communication & Teamwork
  • Maintain effective communication with colleagues and management.
  • Use radios and communication systems appropriately.
  • Support team operations and contribute to a positive working culture.

Essential Qualifications

• NPLQ (National Pool Lifeguard Qualification) – current and valid.
• Strong awareness of health & safety.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Reliable and punctual.

Desirable Qualifications

• First Aid qualification (if not included in NPLQ).
• Previous experience in a leisure environment.
• Customer service experience.

Key Skills & Behaviours

• Vigilance and attention to detail
• Responsibility and accountability
• Teamwork and collaboration
• Professionalism and integrity
• Customer-focused approach

Working Hours

Flexible shifts including early mornings, evenings, weekends, and holidays. DBS Disclosure required for the regulated post; if not held, a DBS check will be submitted.

Title

Recreation Assistant Reporting to Duty Manager

Benefits

• Paid annual leave: 28 days per year
• Pension: NEST Auto Enrolment after 3 months of service
• Free gym membership for employee and appointed person
• Discounted food and beverages, on-site, and discounted retail items
• Career progression and development opportunities
• Training and development
• Employee assistance programme
• Free parking on site

Important Note

This role involves working in a safety-critical environment. Lifeguards must remain alert, attentive, and physically capable of performing rescues at all times.