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Queen Victoria Hospital NHS Trust; Dartford; On-site; GBP 17,000 - 22,000; Part time

Job summary

Queen Victoria Hospital NHS Foundation Trust in Dartford is seeking a part-time Maxillofacial Support Secretary at Darent Valley Hospital (22 hours per week across 3–4 days, including Wed, Thu and Fri) to cover maternity leave.

The role provides comprehensive secretarial support to the Oral and Maxillofacial Surgery Department, requiring accurate audio typing, excellent communication, and the ability to work independently in a busy NHS environment while meeting targets.

Qualifications

• Proven secretarial experience in a medical/hospital environment.
• Excellent audio typing capabilities with willingness to train where needed.
• Strong verbal and written communication with a courteous telephone manner.

Responsibilities

• Accurate typing and administration of Oral and Maxillofacial clinics
• Ensuring prompt output and sign off within agreed timescales
• Develop and maintain a sound knowledge of Patient Centre
• Gain good hands on understanding of RTT18 and NHS targets
• Ensure follow‑up actions from clinics are dealt with and recorded accurately within Patient Centre
• Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues telephones within the unit
• Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
• Assist with covering some medical secretary duties during periods of leave
• Assist the Service Coordinator with monitoring and identifying outpatient capacity in an effort to treat patients sooner

Skills

Audio typing

Communication skills

Telephone manner

Flexible attitude

Proactive attitude

Medical terminology

Job description

Maxillofacial Support Secretary Darent Valley Hospital

A Vacancy at Queen Victoria Hospital NHS Foundation Trust.

We are currently looking for a self motivated, proactive, independent and resourceful Support Secretary to work in the Oral and Maxillofacial Surgery Department at Darent Valley Hospital on a part-time basis (22 hours per week over 3/4 days including Wed, Thur and Fri) to cover maternity leave. This is a varied post providing comprehensive support to the department and Service Coordinator.

The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural or verbal.

We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, ideally possess excellent audio typing skills but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and pro‑active attitude and remain calm under pressure.Experience of audio typing is desirable.

• Accurate typing and administration of Oral and Maxillofacial clinics
• Ensuring prompt output and sign off within agreed timescales
• Develop and maintain a sound knowledge of Patient Centre
• Gain good hands on understanding of RTT18 and NHS targets
• Ensure follow‑up actions from clinics are dealt with and recorded accurately within Patient Centre
• Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues telephones within the unit
• Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
• Assist with covering some medical secretary duties during periods of leave
• Assist the Service Coordinator with monitoring and identifying outpatient capacity in an effort to treat patients sooner

QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life‑changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role.

To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Coordinator and working closely with the Medical Secretary and Support Secretary to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing supportensuring accurate transcription and timely output.

This advert closes on Monday 26 Oct 2026