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Ecruit; Croydon; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Company-funded enhanced DBS check

Relevant training

Job summary

Quo Vadis Trust is seeking a Positive Behaviour Support Worker to assist adults across services in Croydon and South-East London. You will build relationships, understand each person’s history and help set achievable goals, promoting independence.

You’ll work full-time, 35 hours per week, with occasional night shifts per rota. DBS enhanced check funded by the company and relevant training are provided.

Qualifications

• Experience in mental health or supportive environment.
• Understanding of mental health, learning disabilities, homelessness and substance misuse.
• Strong written, verbal and customer-service skills.

Responsibilities

• Create and review individual support plans and SMART goals.
• Welcome new clients and assess risks.
• Help clients understand welfare benefits, housing and services.
• Respond to incidents and behaviours that challenge with de-escalation.
• Maintain client records and prepare reports.
• Carry out room, property and health and safety checks.
• Support clients with daily living and moving between accommodation.
• Collaborate with healthcare professionals and external agencies.
• Follow safeguarding procedures and report concerns promptly.
• Travel between services as required.

Skills

Mental health experience

De-escalation techniques

Communication skills

Teamwork

Patience

Education

GCSE English & Maths

Tools

Client-management systems

Job description

Full-time, 35 hours per week – Day shifts, occasional night shifts as per rota

Do you have experience supporting people with mental health needs and behaviours that challenge? Are you patient, resilient and able to remain calm during difficult situations?

The role

Quo Vadis Trust is looking for a Positive Behaviour Support Worker to support adults across our services in Croydon and South-East London.

You will build positive relationships, understand each person’s history and needs, and help them set realistic goals. Your support will enable clients to develop everyday skills, manage their tenancies and move towards greater independence.

Key Responsibilities

• Create and review individual support plans and SMART goals.
• Welcome new clients, assess risks and support their induction.
• Help clients understand welfare benefits, housing and available services.
• Respond professionally to incidents and behaviours that challenge, using effective de-escalation techniques.
• Maintain accurate client records and prepare reports when required.
• Carry out room, property and health and safety checks.
• Support clients with daily living, housekeeping and moving into or out of accommodation.
• Work with healthcare professionals, external agencies and colleagues.
• Follow safeguarding procedures and report concerns promptly.
• Travel between Quo Vadis Trust services when required.

About our company

Quo Vadis Trust provides social housing, care and support for people in South East London living with mental health needs. Our mission is to promote recovery, maximise independence and build community. Everything we do is guided by dignity, excellence, respect, integrity and kindness. QVT has Great Place wot Work status 2026 - 2027.

The Benefits

• Salary of £30,090.11 per year.
• Increase to £30,992.81 following successful completion of probation.
• Full-time, 35-hour working week.
• Company-funded enhanced DBS check.
• Relevant statutory, mandatory and specialist training.
• Meaningful work helping people rebuild their lives and independence.

The person

• Experience in mental health or another supportive environment.
• An understanding of mental health, learning disabilities, homelessness and substance misuse.
• Strong written, verbal and customer-service skills.
• Confidence working independently and as part of a team.
• Patience, empathy, flexibility and resilience.
• GCSE-level English and Maths, or equivalent.
• Basic IT skills and experience using client-management systems.
• Availability to work unsociable hours when required.
• Please note that this position does not qualify for visa sponsorship.