Supported Housing Officer

Quo Vadis Trust; Greater London; On-site; GBP 30,000 - 31,000; Full time

Job summary

Quo Vadis Trust in Lewisham is seeking a Supported Housing Officer to join our team. You will manage your own caseload, building trusted relationships with clients and helping them work towards wellbeing, housing and independence.

You will carry out inductions, risk assessments and maintain accurate records while supporting clients with housing and tenancy matters. A 24/7 rota may be required to respond to emerging needs.

Qualifications

• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Empathy, resilience and a calm approach to challenging situations.

Responsibilities

• Manage an allocated caseload with key-working support.
• Create support plans and SMART goals with clients.
• Complete inductions, risk assessments and accurate client records.
• Support clients with housing, welfare benefits and tenancy matters.
• Travel between QVT services as required.

Skills

Strong communication

Customer service

IT skills

Teamwork

Tools

Microsoft Office

Client databases

Job description

Supported Housing Officer

Location: Lewisham, South East London

Salary: £30,090.11 per annum, rising to £30,992.81 after successful probation

Hours: Full-time, 35 hours per week, worked on a rota

Do you enjoy helping people build confidence, independence and stability? Are you calm, practical and able to support people through challenging situations while treating everyone with dignity and respect?

The role

Quo Vadis Trust is looking for a Supported Housing Officer to join our team in Lewisham.

We are a specialist housing charity supporting around 200 adults across South East London, including people experiencing mental health challenges, homelessness, complex needs or leaving care.

You will manage your own caseload, building trusted relationships with clients and helping them work towards realistic goals around their wellbeing, housing and independence.

No two days will be exactly the same. You may be welcoming a new client, completing a risk assessment, helping someone understand their benefits, supporting a move-on plan or dealing calmly with a difficult situation.

Key Responsibilities

• Manage and provide key-working support to an allocated caseload
• Create support plans and SMART goals with clients
• Complete inductions, risk assessments and accurate client records
• Support clients with housing, welfare benefits and tenancy matters
• Encourage independent living, housekeeping and everyday life skills
• Carry out room, property and health and safety checks
• Respond professionally to incidents, challenging behaviour and safeguarding concerns
• Liaise with external agencies and other professionals
• Travel between QVT services when required

About Quo Vadis Trust

Quo Vadis Trust is a specialist housing charity supporting adults across South East London who need help with housing, mental health and independent living.

We are proud to hold Great Place To Work status for #removed#, recognising our commitment to creating a supportive and positive workplace.

Our values of Dignity, Excellence, Respect, Integrity and Kindness guide everything we do as we help people rebuild their lives.

The person

You will need:

• Strong communication and customer service skills
• Confidence working independently and as part of a team
• Empathy, patience and resilience
• Awareness of the challenges faced by people experiencing mental health difficulties
• Good IT skills, including Microsoft Office and client databases
• The ability to remain professional under pressure
• Flexibility to work within a 24/7 rota when required
• Experience within supported housing, mental health, homelessness or similar services would be an advantage.
• An Enhanced DBS check is required and will be funded by QVT.

Please note: This position does not qualify for visa sponsorship.