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Europcar Group UK Limited; Croydon; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Basic Salary

6 weeks holiday (including bank)

Pension and life insurance

Discounted car hire rates

EE mobile discounts

Cycle2Work

Free annual eye tests

Career progression

Job summary

Europcar is seeking a Fleet Controller to coordinate delivery and collection of vehicles for customers. You will work with delivery/collection teams, the central fleet team, and local branches to ensure smooth service and accurate rental documentation.

The role requires a clean driving licence with at least 4 years driving experience, strong communication, and the ability to work under pressure. Competitive salary and comprehensive benefits are provided.

Qualifications

• A full, valid clean driving licence is required.
• Minimum of 4 years driving experience is required.
• Ability to work as part of a small team and communicate clearly.

Responsibilities

• Provide high quality rental administration and vehicle documentation.
• Plan and coordinate delivery and collection of vehicles.
• Handle telephone enquiries professionally.
• Report damages post rental and ensure safety of vehicles, premises and customers.

Skills

Team player

Clear communication

Time management

Organised under pressure

Flexible hours

Job description

is the European car and van rental leader with a premium positioning.

Europcar is looking for a Fleet Controller

Would you like to be part of the Europcar team? We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it's vital it's done efficiently and professionally.

You'll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You'll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

Competitive Basic Salary

Starting on 6 weeks holiday (including bank holidays), increasing with length of service

Enhanced Maternity and Adoption Leave

(subject to service and earning qualifications)

Pension and a life insurance scheme

Discounted car hire rates across our network

20% discount on EE mobile phone contracts*

Discounted hotel rates through the Accor Group after 12 months service*

Cycle2Work*

Free annual eye tests

Confidential legal and support service through BUPA

Career progression and development

*forms part of current non contractual benefit offering

Provide a high quality rental administration service to meet station needs.

Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles

Handle telephone enquiries in a polite and professional manner.

Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.

Responsibility, vehicles, premises and customer safety.

Key skills and attributes required:

A full, valid clean driving licence, with a minimum of 4 years driving experience is required

Ability to work as part of a small team.

Communicate clearly, verbally and in writing.

A positive attitude and professional appearance.

Enthusiastic, can respond positively to objections.

Manages time effectively and completes tasks required.

Ability to prioritise and remain organised when working under pressure.

Ability to work to procedures and follow instruction.

Flexibility to working hours in line with business needs.