Fleet Controller

europcar; Croydon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Basic Salary

6 weeks holiday (increase with service

Enhanced Maternity and Adoption Leave

Pension and life insurance

Discounted car hire rates

EE mobile phone discounts

Accor hotel discounts after 12 months

Cycle2Work

Free annual eye tests

BUPA legal and support service

Career progression

Job summary

Europcar Mobility Group is seeking a Fleet Controller to coordinate the delivery and collection of vehicles, ensuring a smooth customer experience. The role involves working with delivery teams, central fleet and local branches, with occasional customer handovers.

The ideal candidate will have a clean driving licence with at least 4 years of driving experience and the ability to communicate clearly, work in a small team, and stay organised under pressure.

Qualifications

• A full, valid clean driving licence is required.
• Minimum of 4 years driving experience.

Responsibilities

• Provide a high quality rental administration service to meet station needs.
• Assist with the accurate completion of all rental documents and planning of vehicle delivery/collection.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation including damage reports.
• Responsible for vehicles, premises and customer safety.

Skills

Driving Licence

Teamwork

Communication

Organised

Customer service

Attention to detail

Time management

Flexibility

Job description

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Europcar is looking for a Fleet Controller

Would you like to be part of the Europcar team? We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it's vital it's done efficiently and professionally.

You'll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You'll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

Benefits:

• Competitive Basic Salary
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development
• *forms part of current non contractual benefit offering

Main duties:

• Provide a high quality rental administration service to meet station needs.
• Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
• Responsibility, vehicles, premises and customer safety.

Key skills and attributes required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a small team.
• Communicate clearly, verbally and in writing.
• A positive attitude and professional appearance.
• Enthusiastic, can respond positively to objections.
• Manages time effectively and completes tasks required.
• Ability to prioritise and remain organised when working under pressure.
• Attention to detail.
• Ability to work to procedures and follow instruction.
• Flexibility to working hours in line with business needs.

Equal Employment Opportunity

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's a