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New Appointments Group Ltd; Crowborough; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Life cover 2x salary

Westfield Health membership

Mileage expenses

Company equipment provided

Job summary

New Appointments Group Ltd is recruiting for Welfare Officers to join our client at their Crowborough site, offering a 48-hour week with 12-hour nights (19:00–07:00). You’ll provide direct advice, safeguarding, and welfare support to Service Users in temporary accommodation, managing caseloads and ensuring welfare standards are met.

The role requires compassionate, proactive individuals with strong organisational skills and experience in housing or support work.

Qualifications

• Compassionate and proactive with a strong focus on safeguarding and welfare.
• Highly organised with the ability to manage multiple responsibilities.
• Confident working independently and as part of a team.
• Experience in housing, support work, or similar environments is desirable.

Responsibilities

• Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies.
• Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders.
• Ensure Service Users are moved on within required timeframes.
• Arrange transport and relocation of Service Users where required.
• Maintain accurate records and ensure systems are up to date.
• Manage a portfolio of accommodation properties and hotel placements.
• Carry out monthly inspections and report maintenance issues.
• Ensure properties meet health and safety standards at all times.
• Coordinate and carry out minor repairs where necessary.
• Manage property inventory and ensure items are repaired or replaced as needed.
• Support effective void and property management through recommendations to management.

Skills

Compassionate

Safeguarding

Organised

Teamwork

Job description

Job Type: Full-time, Permanent (48 hours per week - Nights)

About the Role

We are currently recruiting for Welfare Officers to join our client at their Crowborough site. This is an excellent opportunity to join an independent organisation that delivers accommodation services across the UK, supporting both central and local government, as well as the charitable sector.

As a Welfare Officer, you will play a key role in providing direct advice, support, and safeguarding to Service Users (SUs) residing in temporary accommodation. You will manage an assigned caseload, ensuring welfare standards are maintained while working in line with company procedures.

This role operates on a 48-hour week, consisting of 12-hour shifts:

• Night shifts: 19:00 - 07:00

Key Responsibilities

• Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies
• Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders
• Ensure Service Users are moved on within required timeframes
• Arrange transport and relocation of Service Users where required
• Maintain accurate records and ensure systems are up to date
• Manage a portfolio of accommodation properties and hotel placements
• Carry out monthly inspections and report maintenance issues
• Ensure properties meet health and safety standards at all times
• Coordinate and carry out minor repairs where necessary
• Manage property inventory and ensure items are repaired or replaced as needed
• Support effective void and property management through recommendations to management
• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership (cashback on healthcare, retail and gym discounts)
• Mileage expenses (claimable from home)
• Company equipment provided (laptop/mobile, where required)

Additional Information

• Successful applicants will be subject to DBS and CTC clearance
• Unfortunately, this role does not offer sponsorship under the points-based system

About You

We are looking for candidates who are:

• Compassionate and proactive, with a strong focus on safeguarding and welfare
• Highly organised, with the ability to manage multiple responsibilities
• Confident in working independently and as part of a team
• Experienced in housing, support work, or a similar environment (desirable)

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.