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Zest Business Group Ltd; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full training and support

Close-knit family-run environment

Job summary

Zest Optical in Cheltenham, a family-run independent practice, is seeking an Optical Assistant to focus on dispensing and frame selection, helping patients find eyewear that suits them. This relaxed, personality-led environment values genuine care over a hard sales approach.

As part of a small team, you will build lasting relationships with patients, take ownership of cases, and enjoy full training and support to grow within the role.

Qualifications

• Previous experience within an optical practice, with a working understanding of the core aspects of dispensing.
• Natural people person with good communication and connection as much as the product.
• Fits a relaxed, informal environment rather than corporate or high-pressure settings.

Responsibilities

• Dispense and assist with frame selection to help patients choose eyewear that suits them.
• Build real relationships with patients and provide continuity of care.
• Take ownership of patient cases and see them through within a small team.
• Contribute to a relaxed, family-run team culture by sharing ideas.

Skills

Dispensing

Customer service

Eyewear knowledge

Job description

Optical Assistant | Cheltenham, Gloucestershire | Family-Run Independent Practice | Up to £29,000 (Full-Time)

Some practices measure a good day by how many pairs went out the door. This one measures it by how many smiles they put on people's faces.

About the Opportunity

Zest Optical are working in partnership with a growing, family-run independent opticians in Cheltenham - a relaxed, personality-led practice that's built its name on making people feel genuinely looked after, not just simply prescribed. This isn't a traditional, formal practice. The team know their regulars by name, ask how the kids are doing, and take real pride in helping people find eyewear that actually suits them. As the practice continues to grow, they're looking for someone who'll fit that culture as naturally as they fit the role.

The Role

• Optical Assistant role within a small, close-knit, family-run independent practice in Cheltenham


• The focus here is dispensing and frame selection - genuinely helping patients choose eyewear that suits them, not rushing them through a sale


• Build real relationships with patients, offering the kind of continuity and familiarity that keeps people coming back to the same friendly faces


• Take ownership of your patients and see things through, rather than passing people along


• Be part of a relaxed, informal team culture where new ideas are welcomed, not shut down

What We're Looking For

• Previous experience within an optical practice, with a working understanding of the core aspects of dispensing


• Above all, a natural people person - someone who enjoys conversation and connection as much as the product itself


• The right attitude for a relaxed, informal environment rather than a corporate or high-pressure one


• Excited about working with the finest products from across the globe

What's on Offer

• Salary up to £29,000, full-time


• A genuinely close-knit, family-run environment rather than a corporate or high-volume setup


• Full training and support to bring you up to speed with the products and systems


• The chance to build lasting relationships with the same patients, not one-off transactions

Interested?

If you're someone who sees the person above anything, and you want to be part of a small team that's growing on its own terms, this is worth a conversation.

For a confidential chat,