Optical Assistant

Zest Business Group; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Zest Optical in Cheltenham is looking for an Optical Assistant to help patients choose eyewear, focusing on dispensing and frame selection rather than rushing through a sale. You will build relationships with patients in a small, family-run practice where regulars are known by name.

The role includes full training and a supportive team culture, with a relaxed environment that values genuine care over corporate targets.

Qualifications

• Previous experience within an optical practice with a working understanding of dispensing.

Responsibilities

• dispense and select frames to help patients find eyewear that suits them.
• Build relationships with patients and offer continuity and familiarity.
• Take ownership of patient care and see tasks through to completion.
• Be part of a relaxed, informal team where new ideas are welcomed.

Skills

Dispensing

Frame selection

Customer service

Job description

Optical Assistant | Cheltenham, Gloucestershire | Family-Run Independent Practice | Up to £29,000 (Full-Time)

Some practices measure a good day by how many pairs went out the door.This one measures it by how many smiles they put on people's faces.

About the Opportunity

Zest Optical are working in partnership with a growing, family-run independent opticians in Cheltenham - a relaxed, personality-led practice that's built its name on making people feel genuinely looked after, not just simply prescribed.This isn't a traditional, formal practice.The team know their regulars by name, ask how the kids are doing, and take real pride in helping people find eyewear that actually suits them.As the practice continues to grow, they're looking for someone who'll fit that culture as naturally as they fit the role.

The Role

• Optical Assistant role within a small, close-knit, family-run independent practice in Cheltenham
• The focus here is dispensing and frame selection - genuinely helping patients choose eyewear that suits them, not rushing them through a sale
• Build real relationships with patients, offering the kind of continuity and familiarity that keeps people coming back to the same friendly faces
• Take ownership of your patients and see things through, rather than passing people along
• Be part of a relaxed, informal team culture where new ideas are welcomed, not shut down

What We're Looking For

• Previous experience within an optical practice, with a working understanding of the core aspects of dispensing
• Above all, a natural people person - someone who enjoys conversation and connection as much as the product itself
• The right attitude for a relaxed, informal environment rather than a corporate or high-pressure one
• Excited about working with the finest products from across the globe

What's on Offer

• Salary up to £29,000, full-time
• A genuinely close-knit, family-run environment rather than a corporate or high-volume setup
• Full training and support to bring you up to speed with the products and systems
• The chance to build lasting relationships with the same patients, not one-off transactions

Interested?

If you're someone who sees the person above anything, and you want to be part of a small team that's growing on its own terms, this is worth a conversation.