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Fairford Associates; Cardiff; On-site; GBP 42,000 - 60,000; Full time

Job summary

Fairford Associates seeks a Contract Manager to oversee a Cardiff city centre portfolio of cleaning contracts, including car showrooms, educational and medical sites, and blue light buildings. The role reports to the Regional Manager and requires driving service delivery to time, cost and quality across multiple sites.

You will own allocated contracts, liaise with clients, coordinate workloads, and ensure compliance with HS&E, budgets and recruitment.

Responsibilities

• Own allocated contracts ensuring standards & specifications are met.
• Liaise with clients to ensure satisfaction with the service.
• Schedule and complete workload in line with reports and QC cycles.
• Oversee payroll processing to deadlines.
• Manage budgets across the portfolio.
• Recruit to ensure contracts are fully staffed.
• Adhere to vetting and security protocols.
• Manage HS&E requirements, risk, and controls.
• Oversee materials and equipment issued to contracts.
• Identify and deliver staff training requirements.
• Facilitate change within the business.
• Maintain company vehicle according to policy.
• Lead and motivate cleaning teams on site.
• Plan and communicate mobile teams schedules.
• Communicate with staff at all levels.
• Handle disciplinary issues per company procedures.
• Identify opportunities for new work within territory.
• Be flexible to ad-hoc client requests.
• Maintain professional conduct and protect business interests.

Job description

My privately owned South Wales based client were formed in 2009 and provides daily and specialist cleaning services to commercial and private sector workplaces throughout Wales and the South West of England their clients include local authorities, education establishments, manufacturing facilities and several Fire and ambulance services. They currently employ over 700 operatives on client sites and have a long serving and knowledgeable senior management team. I am currently working in partnership with them to find a Contract Manager to join this vibrant, energetic and expanding organisation to manage an allocated portfolio of contracts efficiently & successfully centred on the Cardiff city centre area. The portfolio is mixed and includes car showrooms, educational and medical sites offices and blue light buildings such as fire stations. Reporting into the Regional Manager the role has the following responsibilities:

Have complete ownership for allocated contracts ensuring company and client standards & specifications are met.

Regularly liaise with allocated clients to ensure they are fully satisfied with the service provided.

Schedule and complete workload in accordance with company reports and QC cycles.

Diligent processing of payroll by instructed deadlines.

Adherence to all company budgets throughout the delivery of service within your portfolio.

Recruitment to ensure contracts are fully manned and running effectively at all times.

Adherence to client specific vetting and security protocols.

Management of all HS&E requirements including the assessing of risk and management of controls.

Management of materials and equipment issued to and used on your portfolio of contracts.

Identify, co-ordinate and deliver staff training requirements.

Facilitate the management of change within the business.

Ensure that company vehicle is properly maintained in accordance with IMSP007 Company Vehicle equirePolicy.

Work with your cleaning team on a regular basis to motivate, build and maintain good working relationships.

Planning and communication of mobile teams work schedules.

Communicate regularly with employees of the business at every level of the operation.

Deal with disciplinary issues in line with company procedures in conjunction with the senior management team.

Identify and proactively seek additional business opportunities within your territory.

Flexibility of approach to client requests for ad-hoc work.

Conduct yourself in a professional manner and protect the interests of the business at all times.