Cleaning Operations Manager

PDA Search & Selection; West of England; Presencial; GBP 41 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company Car

Fuel Card (personal use)

Pension

Resumo da oferta

PDA Search & Selection is seeking a Cleaning Operations Manager to oversee cleaning across retail stores for a major supermarket client. You will coordinate multi-site operations, communicate needs to teams, and drive service quality.

Responsibilities include scheduling, training, and coaching staff, maintaining standards, and supporting sales through excellent service delivery. The role requires leadership in fast-paced environments and a proactive, client-focused approach.

Qualificações

• Strong multi-site cleaning management experience, preferably within supermarket retail.
• Auditing, client relationship management, budgeting, and staff management.
• Proactive, meet deadlines, liaise with people at all levels, respect confidentiality.
• Experience in cleaning operations in retail stores.
• Responsive, hands-on customer service across flexible hours.
• Strong organisational skills to ensure consistent team performance.
• Proven leadership in fast-paced service environments.
• Skilled negotiator with clients and colleagues.
• Effective communicator with stakeholders.
• Adaptable to change and varied work settings.
• Independent problem solver.
• IT proficient.
• Driving licence for a manual car, held for at least one year and no more than 6 points.

Responsabilidades

• Oversee cleaning operations across sites and ensure contractual standards are met.
• Communicate requirements clearly to the team and motivate staff.
• Schedule work, provide training and coaching, and monitor performance.
• Support sales through strong service delivery and client liaison.

Conhecimentos

Multisite management

Auditing

Budget management

HR issues

Staff training

Client relations

Leadership

Negotiation

Communication

Driving licence

Ferramentas

MS Office

Descrição da oferta de emprego

Job Title: Cleaning Operations Manager

Location: Covering sites across South West England/ South Wales

Salary: £45,000.00 basic salary + up to £5,000 bonus

Benefits: Company Car + Fuel Card (personal use), pension

Full time and permanent position | 40 hours per week | Monday - Friday

Our client are a multi-service provider operating in the soft UK Facilities Management sector. They offer various services including cleaning, security, and catering. With over 50 years of experience in the cleaning and support services industry, they are well established within their field. Their integrated service offerings include customer service, technology, product development, personnel with industry expertise, and solutions designed to be cost-effective and sustainable.

Due to ongoing growth, the company seeks to hire a Cleaning Operations Manager to oversee cleaning operations across retail stores for a major supermarket client.

The Operations Manager reports to the Operations Director and is responsible for delivering high-quality cleaning services that meet client expectations and contractual specifications. They must clearly communicate requirements to their team, motivate staff, schedule work, provide training and coaching, and ensure company standards are consistently met. Additionally, they support sales through strong service delivery.

Candidates background & experience

• Strong multi-site cleaning management experience, preferably within supermarket retail.
• Strong experience with auditing, client relationship management, managing budgets, managing area cleaning managers, stock/ inventory control, recruitment, training, Hr/ Disciplinary issues,
• Candidates should be proactive, meet deadlines, liaise with people at all levels, work accurately and respect confidentiality of the organisation and the client.
• Experience in cleaning operations in retail stores
• Experienced in responsive, hands-on customer service across flexible hours.
• Ensures consistent team performance and meets key requirements through strong organisational skills.
• Proven leadership in fast-paced service environments.
• Skilled negotiator with clients and colleagues.
• Effective communicator with stakeholders.
• Adaptable to change and varied work settings.
• Independent problem solver.
• IT proficient.
• Driving licence for a manual car, held for at least one year and no more than 6 points on the licence.