Receptionist / Phlebotomist

Randox Laboratories; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Job summary

Randox Health – London seeks a Receptionist / Phlebotomist in a permanent role with full or part‑time hours. Training will be provided; DBS and Hepatitis B vaccination may be required. The role involves welcoming clients, collecting blood samples, data entry in PIS, and delivering excellent service.

Flexible shifts include 12‑hour days on a 4 on/4 off rotation, with possible offsite work once monthly and a strong emphasis on regulatory compliance and sales opportunities within the clinic.

Qualifications

• Confident using IT programmes and Patient Information Systems (PIS).
• Strong communication and customer service orientation.
• Interest in becoming a Phlebotomist and willingness to train.

Responsibilities

• Take blood samples from private and corporate clients and enter data into PIS.
• Meet, greet and check in clients, providing a welcoming front‑of‑house experience.
• Respond to client enquiries by phone or email with accurate information and service.
• Maintain accurate records and adhere to SOPs and regulatory requirements.

Skills

IT literacy

Customer service

Communication skills

Job description

Receptionist / Phlebotomist – London - (Job Ref: 26/RPLD)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for people with either a track record in health care or customer service who would like to be trained as Phlebotomists. Training will be provided by Randox and we can consider full or part-time hours.

Location

Randox Health – London (multiple Sites available)

Contract Offered

Permanent. Either full-time or part-time.

Working

London Clinic Cluster – 12 hour days, 4 on 4 off, 7 days per week. 4 on / 4 off may include shift times of 6.40am to 6.40pm and 7.20am to 7.20pm. Part-time shifts may be considered.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced DBS Check

Right to Work Requirement

Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does the Phlebotomist role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Meet, greet, and check in clients, ensuring a welcoming and professional front-of-house experience.
• Respond to client enquiries via telephone and email, providing accurate information and excellent customer service.
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.
• Adhere to all quality management systems, standard operating procedures (SOPs), and regulatory requirements to ensure compliance.

Essential criteria:

• Confident using IT programmes.
• A genuine interest in becoming a Phlebotomist
• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Flexibility to work from offsite locations at least once per month.
• Strong communication skills.
• Currently have the right to work in the UK without visa sponsorship.
• Valid UK or Irish driving licence.

Desirable:

• Experience in a private healthcare setting.
• Experience in customer service.
• Previous Phlebotomy experience
• Sales / Retail experience.

Downloads

Policy On The Recruitment Of Ex-Offenders For Responsible Bodies