Receptionist / Phlebotomist

Randox Health; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training provided

Flexible hours

Job summary

Randox Health London is seeking a Phlebotomist to join our clinic cluster on a 4 on 4 off rota, with 12-hour day shifts. The role involves blood and urine collection, data entry into our Patient Information Systems, and front-of-house duties.

You must be Hepatitis B vaccinated or eligible, have the right to work in the UK for at least 12 months, and be prepared for enhanced DBS checks. Randox provides training and part- or full-time hours where required.

Qualifications

• Hepatitis B vaccination or eligible to vaccinate.
• Enhanced DBS check and UK work eligibility for 12 months.
• Right to work in the UK for 12 months; visa sponsorship not offered.

Responsibilities

• Conduct client appointments including blood/urine collection and data entry into PIS.
• Meet, greet clients with a welcoming front-of-house experience.
• Respond to client inquiries via phone and email with accurate information.
• Demonstrate sensitive communication to ensure informed consent.
• Maintain accurate records in PIS and upload documentation.
• Engage in upselling and cross-selling at the private health clinic.
• Proactively drive sales and exceed targets.
• Complete forms, specimen labelling and order forms accurately.
• Demonstrate high IT literacy to manage multiple software systems.

Skills

Patient care

Data entry

IT literacy

Customer service

Tools

PIS software

Job description

London Clinic Cluster- 12 hour days, 4 on 4 off, 7 days per week. 4 on / 4 off may include shift times of 6.40am to 6.40pm and 7.20am to 7.20pm. Part-time shifts may be considered. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced DBS Check Right to Work Requirement Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does the Phlebotomist role involve?

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Meet, greet, and check in clients, ensuring a welcoming and professional front-of-house experience.
• Respond to client enquiries via telephone and email, providing accurate information and excellent customer service.
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an excited new career opportunity for people with either a track record in health care or customer service who would like to be trained as Phlebotomists. Training will be provided by Randox and we can consider full or part-time hours.

What does the Randox Health team do?

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. Successful applicants will work within a dynamic rota model. This means that while rotas will be provided in advance, scheduled shifts may be across different clinic locations within the relevant cluster area, depending on customer demand and operational requirements.