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Blackwell Properties; Bradford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Blackwell Properties is seeking an friendly and organised Administrator to join our property management team. You will be the first point of contact for clients, providing excellent customer service while supporting day-to-day lettings operations.

The role involves answering calls and emails, updating the CRM, preparing tenancy paperwork, and occasional property visits. A flexible, hands-on approach and willingness to travel locally are valued traits.

Qualifications

• Confident communicator with good interpersonal skills.
• Strong organisational skills and attention to detail.
• Experience in customer service or administrative roles is desirable; full training provided.

Responsibilities

• Answer incoming calls and respond to emails professionally and promptly.
• Maintain and update the company CRM to ensure accurate records.
• Prepare tenancy paperwork and associated documentation to support lettings process.
• Carry out cleaning duties to keep the office presentable.
• Visit properties to conduct viewings, inspections, and valuations; local travel may be required.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

CRM software

Job description

We are looking for a friendly and organised Administrator to join our property management team. In this varied front-office role, you will be the first point of contact for clients, providing excellent customer service while supporting the day-to-day operations of a busy lettings business.

Key Responsibilities

• Answering incoming calls and responding to emails in a professional and timely manner, managing enquiries with care and efficiency.
• Maintaining and updating the company CRM system to ensure accurate records.
• Supporting the lettings process by preparing and generating tenancy paperwork and associated documentation.
• Carrying out cleaning duties to maintain a presentable office environment.
• The role also includes visiting properties to conduct viewings, inspections, and valuations, so a degree of flexibility and willingness to travel locally is preferred but not necessary.

What We're Looking For

A confident communicator who is comfortable speaking with a range of people, highly organised with good attention to detail, and able to manage a busy workload in a fast-paced environment. The ideal candidate will be comfortable working both in the office and out in the field visiting properties. Previous experience in customer service or administration is desirable, though full training will be provided.

Hours & Pay: 35 hours per week | National Minimum Wage