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Tui Blue; Bracknell; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Purchase of additional time off

Health and wellbeing support

Career progression

Pension scheme

Job summary

TUI Bracknell Travel Advisor role delivering exceptional customer service in-store, helping customers choose holidays, cruises, UK breaks and related products. You’ll engage with customers, showcase knowledge, and contribute to a positive shopping experience.

You’ll work varied shifts including weekends/bank holidays and evenings, with training on systems to enhance your ability to sell and resolve inquiries, delivering memorable holidays for every customer.

Qualifications

• Experience in customer-facing retail or travel sales preferred.
• Ability to meet sales targets and work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Inspire customers and colleagues with your passion for holidays.
• Aim to exceed sales objectives and contribute to targets in store retail.
• Adapt to changes and handle customer queries face-to-face and virtually.
• Investigate and resolve questions or complaints when needed.
• Receive training on systems to help create memorable holidays for customers.

Skills

Customer service

Retail sales

Communication

Tools

POS systems

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Bracknell store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• - TUI offers much more than just starting salary of £13.09 per hour
• - Be rewarded for exceeding your targets with our commission scheme
• - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• - Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• - Investment in your development and career progression
• - Pension scheme and life assurance

ABOUT THE JOB

• - Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• - Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• - You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• - If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• - As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.