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Thames Water Ltd; Bourton-on-the-Water; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Full training provided

24 days holiday increasing with length

Contributory pension

Personal medical assessments

Benefits hub and wellbeing

Job summary

Thames Water is recruiting a Process Technician to join our frontline operations team at Bourton-on-the-Water STW. You will help ensure wastewater treatment works operate safely and efficiently to protect the environment and supply customers.

The role is 38 hours per week, Monday to Friday, with a call-out rota and additional payment. Full training is provided, and a range of benefits supports wellbeing and security.

Qualifications

• Full UK driving licence is required.
• Experience delivering against challenging targets and performance commitments.
• Ability to build and maintain effective internal and external relationships to a high standard.
• Ability to influence and drive the right culture and behaviours.
• Positive approach to handling changes including technology, processes, and organisational change.
• Demonstrate excellent customer service both internally and externally.
• IT literate.
• Team player across multiple teams and stakeholders.

Responsibilities

• Ensure sites are running safely, efficiently and within permitted site specifications to protect the environment.
• Monitor, inspect, and maintain equipment; report defects and aim for first-time fixes where possible.
• Take ownership of health and safety and escalate or resolve concerns with the manager.
• Collate and report data to ensure statutory and regulatory compliance.
• On full working pattern you will work 1 weekend every 6 weeks.

Skills

Driving license

IT literate

Team player

Customer service

Outdoor work

Adaptable

Time management

Independent worker

Willing to learn

Job description

Process Technician

Company: Thames Water Salary: £28,335 to £28,335 a year Hours: Full-time Location: Bourton-on-the-Water, GL54 2PD Job type: Permanent Posting date: 26 Sept 2026 Closing date: 9 Oct 2026

Summary

Do you enjoy working in a team, working to high Health and Safety standards that makes you proud, driving performance of not only yourself but also assisting your team, communicating with others at all levels, but most of all love working in an environment where every day is different, and offers you unknown challenges that puts our service as one of the key essentials to us all. Then we could have the job for you.

With the rapidly changing environment and all the complexities this brings, working as an Operations Process Technician will provide you with a wealth of different activities to sink your teeth into.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint.

You will be part of the frontline operations team that covers the picturesque Cotswolds with its main base at Bourton on the Water STW. The role is an essential front-line role, which the business simply cannot operate without you. Every day is different, you will be working in all weather conditions carrying out a range of tasks, to ensure the essential functions of our wastewater treatment works operate to maintain the supply to our customers and protect the environment.

Base Location

Bourton-on-the-Water STW - GL54 2PD

Working Pattern or hours

Monday-Friday 7:30-15:36, 38 hours per week including working on a call-out rota where you will receive additional payment.

What you’ll be doing as a Process Technician

• Ensuring our sites are running safely, efficiently and within permitted site specifications to protect the environment.
• You will be responsible for monitoring, inspecting, and maintaining equipment and reporting any defective items to ensure a swift repair or attempting a first-time fix where possible.
• You will be expected to take ownership of your own and colleagues' health and safety by escalating any concerns to your manager or resolving them yourself where possible and appropriate.
• Collating and reporting of data to ensure statutory and regulatory compliance.
• Once on the full working pattern you will be working 1 weekend every 6 weeks

Background & skills

You do not need a background in the Water industry. We would welcome applications from candidates outside of the sector, bringing fresh perspectives and ideas, but you must be:

• Comfortable working outdoors, potentially in all weather conditions.
• Prepared to work within the company’s rota of a 7-day working week and participate on a standby rota.
• Part of a team that delivers excellent performance by understanding how you affect the overall mission of Thames Water.
• Have a good sense of humour, because of what you will be working with and not to be too squeamish.
• Adaptable, flexible, patient, reliable and self-motivated.
• Good with time management.
• Confident to work effectively and efficiently on your own.
• Keen to learn and operate complex processes with high-quality controls.
• Able to complete basic tasks on a computer e g , be able to input site performance data and view their day's work via a hand-held device.

What you should bring to the role

• Full UK driving licence.
• Experience in delivering against challenging upper-quartile business targets and performance commitments.
• Builds and always maintains effective internal and external relationships to a high standard - acts as a role model.
• Ability to influence and drive the right culture and behaviours.
• A positive approach to handling changes, embracing all natures of change including technology, process, behavioural and organisational change.
• Demonstrate excellent customer service both internally and externally.
• IT literate.
• Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others.

What’s in it for you?

• Competitive salary starting from £28,335 per annum depending on skills and experience.
• Full training package provided.
• 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments - Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Proud member of the Disability Confident employer scheme