Operational Support Team Leader

HSL Compliance; Dartford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave & bank holidays

Company pension scheme

Eye care every 2 years

Training & career development

Wellbeing & financial support (Kinhub)

Retailer discounts via Reward Gateway

Job summary

HSL Compliance is seeking a proactive leader to head an Operational Support Coordinators team in Dartford with occasional travel to other offices. You will guide workload, mentor staff, and ensure accurate scheduling while maintaining strong client communication and data integrity.

You will champion digital workflows, leveraging Power Platform, Dynamics 365 Business Central, and Advanced Excel to streamline SOPs, automate processes, and drive regional improvements.

Qualifications

• Experience leading, supervising, or coaching an operations or business support team.
• Experience in operational support or business systems roles, with strong practical experience using Microsoft Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365 Business Central, and Advanced Excel (Power Query, Pivot Tables).
• Proven track record in managing SOPs, data governance, and driving continuous process improvements.
• Excellent problem-solving abilities with high attention to detail, accuracy, and customer-focused communication.

Responsibilities

• Direct daily workloads, mentor staff, and conduct regular 1-on-1s, team meetings, and performance reviews.
• Allocate daily scheduling and admin tasks to ensure team accuracy and meet operational SLAs.
• Act as central contact for field crews, Account Managers, and clients, escalating service risks to the Regional Director.
• Perform routine data checks, assist with month-end financial reviews, and resolve discrepancies.
• Streamline processes using Microsoft Power Platform (Power Apps, Automate, BI) and lead regional software pilots.

Skills

Team leadership

SOPs

Data governance

Process improvement

Customer-focused communication

Tools

Power Apps

Power Automate

Power BI

Dynamics 365 Business Central

Advanced Excel (Power Query, Pivot Tables)

Job description

Location: Dartford (with occasional travel to other offices/sites)

Join HSL Compliance

You will lead, coach, and develop a team of Operational Support Coordinators. You will be responsible for ensuring seamless contract coordination, managing resource cover, and maintaining real-time compliance reporting. Beyond core team management, you will act as a digital champion for the region—utilising systems like Microsoft Power Platform, Business Central, and Advanced Excel to streamline standard operating procedures (SOPs), automate workflows, and maintain absolute data integrity for our clients.

What You’ll Be Doing

• Direct daily workloads, mentor staff, and conduct regular 1-on-1s, team meetings, and performance reviews.
• Allocate daily scheduling and admin tasks to ensure team accuracy and meet operational SLAs.
• Act as central contact for field crews, Account Managers, and clients, escalating service risks to the Regional Director.
• Perform routine data checks, assist with month-end financial reviews, and resolve discrepancies.
• Streamline processes using Microsoft Power Platform (Power Apps, Automate, BI) and lead regional software pilots.

What We’re Looking For

• Experience leading, supervising, or coaching an operations or business support team.
• Experience in operational support or business systems roles, with strong practical experience using Microsoft Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365 Business Central, and Advanced Excel (Power Query, Pivot Tables).
• Proven track record in managing SOPs, data governance, and driving continuous process improvements.
• Excellent problem-solving abilities with high attention to detail, accuracy, and customer-focused communication.

Why Work for HSL Compliance?

• Full training and clear career development pathways
• 25days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions. Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.