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Global Relief Trust; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Global Relief Trust in Birmingham is seeking a Community Hub Coordinator to manage the local community hub, run a diverse programme of activities, recruit and support volunteers, and maintain a UK-wide volunteer database. The role collaborates with mental health organisations, CAB, Job Centre Plus, and other partners, ensuring a welcoming, safe hub in line with data protection policies.

The post holder will lead on safeguarding, risk management, and coordinating space bookings while driving

Qualifications

• Experience coordinating community programmes and events.
• Experience in volunteer recruitment and engagement.
• Proficient in maintaining databases and records with GDPR/data protection awareness.
• Ability to build partnerships with local organisations.
• Designated Safeguarding Lead (DSL) training will be provided.

Responsibilities

• Manage the day-to-day operations of the community hub, ensuring it is well-maintained, safe, and welcoming for all users.
• Plan, coordinate, and deliver a varied programme of activities and sessions, including youth clubs, coffee mornings, sisters' and brothers' halaqa sessions, and other community-focused events.
• Manage room bookings and facility usage, liaising with individuals, groups, and external organisations to ensure needs are met.
• Ensure the hub is fully maximised through effective scheduling and partnership working.
• Maintain and update the central database of all GRT volunteers across the UK, ensuring all records are accurate, up-to-date, and processed in full compliance with UK GDPR and GRT's data protection policies.
• Develop and implement a volunteer strategy to recruit, induct, and support volunteers across the hub's activities.
• Provide ongoing supervision, support, and development for volunteers, ensuring they have a positive and meaningful experience.
• Match volunteers to roles based on their interests, skills, and development goals.
• Maintain accurate volunteer records and ensure all volunteer practices comply with organisational policies and health and safety requirements.
• Build and maintain strong relationships with local organisations, partners, and stakeholders.
• Proactively engage third-party agencies including mental health organisations, CAB, Job Centre Plus, and others to utilise the hub's facilities and deliver services to the community.
• Act as the primary point of contact for partner organisations using the hub.
• Support outreach and awareness campaigns to promote the hub and its services.
• Maintain accurate records of activities, attendance, and community engagement.
• Support the monitoring and evaluation of hub activities, tracking impact and outcomes.
• Ensure compliance with GRT's safeguarding, health and safety, and data protection policies.
• Act as the Designated Safeguarding Lead (DSL) for the organisation (training will be provided).
• Identify, report, and manage risks associated with the role to safeguard employees, volunteers, and the general public.

Job description

Community engagement and volunteer coordinator

Global Relief Trust (GRT) is one of the fastest-growing NGOs working in international development, driven by a vision to eradicate poverty and improve the lives of some of the world's most vulnerable communities. We are seeking an enthusiastic, organised, and community-focused Community Hub Coordinator to join our Head Office in Birmingham.

The successful candidate will play a key role in managing our community hub, coordinating a diverse programme of activities and sessions for the local community. The post holder be responsible for volunteer recruitment and engagement, ensuring the hub is a welcoming, safe, and vibrant space, as well as maintaining a comprehensive central database of all GRT volunteers across the UK. Working closely with third-party agencies including mental health organisations, the Citizens Advice Bureau, Job Centre Plus, and others, the post-holder will maximise the hub's impact and ensure it serves as a vital resource for the community

Key Responsibilities

• Manage the day-to‑day operations of the community hub, ensuring it is well-maintained, safe, and welcoming for all users.


• Plan, coordinate, and deliver a varied programme of activities and sessions, including youth clubs, coffee mornings, sisters' and brothers' halaqa sessions, and other community-focused events.


• Manage room bookings and facility usage, liaising with individuals, groups, and external organisations to ensure needs are met.


• Ensure the hub is fully maximised through effective scheduling and partnership working.


• Maintain and update the central database of all GRT volunteers across the UK, ensuring all records are accurate, up-to-date, and processed in full compliance with UK GDPR and GRT's data protection policies.


• Develop and implement a volunteer strategy to recruit, induct, and support volunteers across the hub's activities.


• Provide ongoing supervision, support, and development for volunteers, ensuring they have a positive and meaningful experience.


• Match volunteers to roles based on their interests, skills, and development goals.


• Maintain accurate volunteer records and ensure all volunteer practices comply with organisational policies and health and safety requirements.

Partnership & External Agency Engagement

• Build and maintain strong relationships with local organisations, partners, and stakeholders.


• Proactively engage third-party agencies including mental health organisations, CAB, Job Centre Plus, and others to utilise the hub's facilities and deliver services to the community.


• Act as the primary point of contact for partner organisations using the hub.


• Support outreach and awareness campaigns to promote the hub and its services.

Administration & Compliance

• Maintain accurate records of activities, attendance, and community engagement.


• Support the monitoring and evaluation of hub activities, tracking impact and outcomes.


• Ensure compliance with GRT's safeguarding, health and safety, and data protection policies.


• Act as the Designated Safeguarding Lead (DSL) for the organisation (training will be provided).


• Identify, report, and manage risks associated with the role to safeguard employees, volunteers, and the general public.