Coordinator of Volunteers

Artizan International; Harrogate; On-site; GBP 17,000 - 21,000; Part time

Job summary

Artizan International, a creative and inclusive charity in Harrogate, is seeking a Volunteer Coordinator to recruit, train and support volunteers across our cafe, shop, and community activities. You will ensure DBS checks, onboarding, and ongoing volunteering support to build a valued, diverse team.

You will coordinate placements across cafe, arts workshops, Organics, community events, and youth programs, maintaining role clarity and fostering a positive volunteer experience aligned with

Responsibilities

• Volunteer Recruitment & Onboarding: Design and promote volunteer opportunities across all Artizan activities and handle enquiries, applications, interviews, onboarding, DBS checks, and orientation.
• Training & Support: Deliver or coordinate training (café protocols, creative facilitation, shop operations) and provide ongoing volunteer support.
• Volunteer Placement & Deployment: Match volunteers to cafés, arts workshops, and community projects, and define clear role descriptions for each placement.
• Motivation & Retention: Recognise volunteers, conduct regular check-ins, collect feedback, and organise appreciation events.
• Communication & Culture Building: Maintain effective volunteer communications and promote inclusive engagement across teams.
• Administration & Record-Keeping: Maintain volunteer rota, databases, and reports; manage receipts and budgets.
• Policy & Compliance: Help update safeguarding policies and ensure compliance with data protection and DBS requirements.
• Cross-Department Collaboration: Coordinate with Café Manager, Project Leads, Shop, Marketing/Finance to support volunteers.

Job description

Location: Artizan, Harrogate (There are 2 sites from which you will be based)

Hours: 20 hours per week over 4 or 5 days (flexible working considered)

Contract Type: Part-Time

Salary: £ 12.71 per hr

Job Title: Volunteer Coordinator

Location: Artizan, Harrogate (There are 2 sites from which you will be based)

Hours: 20 hours per week over 4 or 5 days (flexible working considered)

Contract Type: Part-Time

Salary: £ 12.71 per hr

About Artizan International

Artizan International is a creative and inclusive charity dedicated to supporting disabled individuals through meaningful creative activities, skills training, work experience and community engagement. We work to ensure everyone regardless of ability can express themselves, grow in confidence, and be part of a thriving creative community.

Role Purpose

The Volunteer Coordinator plays a vital role in supporting Artizan International’s mission by ensuring the effective recruitment, training, placement, and ongoing support of volunteers across all areas of the charity’s work. From creative therapeutic sessions for adults with disabilities to operations in the Artizan Café, Shop, and community outreach events, this role ensures that volunteers are valued, empowered, and well-integrated into the team. By fostering a positive and inclusive volunteer experience, the Volunteer Coordinator helps amplify the charity’s impact, build community engagement, and uphold Artizan’s core values of compassion, dignity, and hope.

Key Responsibilities

Volunteer Recruitment & Onboarding

• Design and promote volunteer opportunities across all Artizan activities—from café and shop roles to creative sessions, work experience assistance, enrichment placements, events, fundraising and youth clubs
• Handle volunteer enquiries, applications, interviews, onboarding, DBS checks, and orientation.

Training & Support

• Deliver or coordinate necessary training (e.g., café protocols, creative facilitation, shop operations).
• Provide continual support to volunteers, clarify expectations and be their go-to contact.

Volunteer Placement & Deployment

• Collaborate with project leads to match volunteers appropriately (e.g., café, arts workshops, Organics sessions, school mosaics, Llama Lounge youth club) and ensure all of Artizan's projects have the support they need to deliver our best to our disabled members.
• Develop and maintain clear role descriptions and responsibilities for each placement.

Motivation & Retention

• Create a positive volunteer experience through recognition schemes, regular check-ins, feedback sessions, communications/newsletters and volunteer appreciation events.

Communication & Culture Building

• Ensure effective communication with volunteers, internal teams, and partners through regular effective communications including Newsletters, emails and social media.
• Advocate for volunteer contributions within Artizan to foster an inclusive, collaborative culture

Administration & Record-Keeping

• Maintain an up to date volunteer rota and communicate this weekly to project leads
• Maintain accurate databases of volunteers, distribution lists, availability, training status, DBS status, and hours served.
• Generate reports on volunteer involvement for staff and trustees
• Receipt management and budget tracking for volunteer spend

Policy & Compliance

• Help develop and update volunteer policies, safeguarding procedures, and risk assessments as our organisation grows and our services develop.
• Ensure practice aligns with Artizan’s culture and current legislation (e.g., data protection, DBS, safeguarding)

Cross-Department Collaboration

• Work alongside the Café Manager, Project Leads (Organics, Creative sessions), Shop team, and Marketing/Finance teams to understand volunteer support needs.
• Communicate clearer regarding volunteer absences and endeavour to provide cover for absences