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Tailored Eyecare Opticians; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous staff discount

Free staff parking

Job summary

Tailored Eyecare Opticians is seeking an Optical Assistant to support optometrists and dispensing opticians in our Birmingham practices. You will help customers choose eyewear, fit frames, and provide eye health information while handling appointments and patient records.

Training is provided, with opportunities to pursue a nationally recognised dispensing qualification. This essential role focuses on high-quality eye care and excellent customer satisfaction within our family‑oriented practices.

Qualifications

• No formal qualification required; training will be provided.
• On-the-job training with potential dispensing qualification.
• Role supports high-quality eye care and patient satisfaction.
• Experience in eyewear or optical settings is welcome but not required.

Responsibilities

• Assist customers with eyewear selection, fitting and eye health information.
• Manage appointments, patient records and stock/orders; answer calls.
• Prepare patients for examinations and conduct preliminary tests.
• Gain knowledge on dispensing through on-the-job training.

Skills

Customer Service

Administrative Tasks

Healthcare Support

Skill Development

Job description

Salary: Generous staff discount, free staff parking

TRAINING WILL BE PROVIDED. APPLICATIONS WELCOME FROM EXPERIENCED AND ANYONE WITHOUT EXPERIENCE.

An optical assistant plays a crucial role in supporting optometrists and dispensing opticians in various healthcare settings.

Key responsibilities include:

• Customer Service: Assisting customers with eyewear selection, fitting, and providing information on eye health and vision care.
• Administrative Duties: Managing appointments, maintaining patient records, and handling administrative tasks such as stock management and order processing. Making phone calls and booking appointments.
• Healthcare Support: Preparing patients for eye examinations, conducting preliminary tests, and ensuring a smooth patient experience for which training will be provided.
• Skill Development: Gaining knowledge and skills through on-the-job training and possibly completing a nationally recognised qualification in dispensing.

This role is essential for ensuring high-quality eye care and customer satisfaction in our family orientated optometry practices.

Birmingham Community Healthcare NHS foundation Trust