Neighbourhood Officer

Housing Diversity Network; Birmingham; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Generous annual leave

Job summary

Citizen in Birmingham is seeking a Neighbourhood Officer to cover Birmingham and the West Midlands. The role focuses on tenancy management, ASB resolution, and safeguarding within a community-focused housing provider.

You will conduct inspections, manage estates, and support new build tenancy issues while engaging with partners to improve resident experience. A driving licence and flexibility are essential.

Qualifications

• Ability to conduct interviews to discuss sensitive customer issues.
• Excellent IT skills.
• Ability to develop relationships with partners to achieve positive outcomes.
• Willingness to attend meetings outside normal hours to meet service needs.
• Ability to adapt to change and handle challenges.
• Self-motivated with integrity and enthusiasm.
• Current driving licence and access to a car.

Responsibilities

• Overseeing tenancy management and estate issues.
• Handle Anti-Social Behaviour cases from minor to serious and engage in multi-agency work.
• Address safeguarding matters.
• Carry out regular block and estate inspections.
• Assist in management of new build properties for tenancy issues.
• Conduct tenancy reviews for properties within the patch.
• Review service charges and depreciation.

Skills

Interviewing

IT Skills

Relationship Building

Flexibility

Adaptability

Self-motivation

Driving Licence

Job description

Role: Neighbourhood Officer - Link to Apply: https://citizenhousinggroupltd.talosats-careers.com/job/951359

Salary: £37,595

Position: Permanent, Full time, 37 hours per week, Monday - Friday

Location: Birmingham- Mobileworking

We are brave, we are ambitious, we are honest, and we are Citizen!

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Manager's Quote:

Are you that special someone ready to make a real difference in our communities? Join our dynamic and culturally rich team of Neighbourhood Officers, covering Birmingham and the West Midlands.

We pride ourselves on being brave, honest and ambitious with a strong team spirit and a supportive culture. You’ll have the confidence to work independently and make your own decisions, while knowing that your managers and colleagues are always there to support you.

We’re looking for someone with enthusiasm, resilience, and the confidence to take ownership of their work.

If you thrive in a role where you’re trusted, empowered, and part of a team that values collaboration and mutual support, this is the role for you.

Key Responsibilities:

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.
• Dealing with sensitive safeguarding matters.
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch.
• Reviewing service charges and depreciation.

Skills and experience:

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent I.T Skills
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Current driving licence and access to a car

We would be excited if you have:

• Experience working with a Social Housing Provider or similar customer facing role
• Ability to be innovative and look for ways to improve customer experience

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26days per yearplus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10%which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation inHousing.

We will work together as one team and embrace our Citizen values .

Stay Connected:Follow us on Profile / X , Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer

Closing date: Friday 25thSeptember2026

Interview date: Thursday5th October 2026