Read more

Tui Blue; Barrow-in-Furness; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Starting salary £13.09 per hour

Commission scheme

Holiday benefits

Health & wellbeing program

Career progression

Pension scheme

Life assurance

Job summary

TUI in Barrow-in-Furness is seeking a Travel Advisor to help customers choose holidays, cruises, UK breaks and related products. You will work in a busy retail environment, delivering memorable customer experiences and becoming a destination expert.

You’ll handle in-person and virtual interactions, aiming to smash sales targets through a supportive, fun team at our store. A comprehensive benefits package accompanies your role.

Qualifications

• Experience in customer-facing roles or retail environments.
• Ability to upsell and handle customer objections.
• Strong communication and interpersonal skills.

Responsibilities

• Inspire customers and colleagues to engage with holidays and related products.
• Aim to exceed sales targets and contribute to commission earnings.
• Adapt to changing customer needs and handle face-to-face and virtual interactions.
• Investigate and resolve questions or complaints confidently.
• Receive training on systems to enhance product knowledge and customer service.

Skills

Customer service

Sales skills

Communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Barrow In Furness store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.