Scheduler

WPS; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Wates Property Services is hiring a Scheduler to join the Planned Works team in the West Midlands. You will plan and schedule works across multiple projects, coordinate diaries and resources, and liaise with residents, client representatives and operatives to ensure timely delivery.

You'll bring strong organisational skills, experience in scheduling or planning, and good IT proficiency with Microsoft Office to support performance reporting and KPI targets across social housing maintenance

Qualifications

• Experience in a Scheduler/Planner/Coordinator or logistics role.
• Strong organisational and diary management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Office applications.
• Experience working to deadlines and performance targets.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Plan and schedule works across multiple projects and operational teams.
• Manage and maintain operative and subcontractor diaries to maximise productivity and efficiency.
• Coordinate labour, materials and site requirements to ensure programme targets are achieved.
• Monitor work schedules and make adjustments where required to ensure delivery commitments are met.
• Liaise with residents, client representatives and operational teams regarding appointments and programme updates.
• Arrange inspections, surveys and follow‑on works as required.
• Respond quickly to programme changes and operational challenges.
• Maintain accurate records and update internal scheduling systems.
• Produce performance reports and provide updates to operational management teams.
• Support the achievement of contractual KPIs and customer satisfaction targets.

Skills

Scheduler/Planner/Coordinator

Diary management

Multitasking

Communication

Tools

Microsoft Office

Job description

Here at Wates Property Services, we have an exciting opportunity for a Scheduler to join our growing Planned Works team in the West Midlands.

Working on social housing maintenance and improvement programmes, you'll play a vital role in ensuring works are planned efficiently, resources are utilised effectively, and residents receive an excellent service throughout project delivery. We are particularly interested in candidates with experience in scheduling, planning, logistics or workforce coordination, ideally gained within construction, property services or social housing environments.

As a key member of the operational team, you'll work closely with Site Managers, Supervisors, Operatives and Residents to ensure the smooth delivery of planned maintenance and refurbishment projects.

Key Responsibilities

• Plan and schedule works across multiple projects and operational teams.
• Manage and maintain operative and subcontractor diaries to maximise productivity and efficiency.
• Coordinate labour, materials and site requirements to ensure programme targets are achieved.
• Monitor work schedules and make adjustments where required to ensure delivery commitments are met.
• Liaise with residents, client representatives and operational teams regarding appointments and programme updates.
• Arrange inspections, surveys and follow‑on works as required.
• Respond quickly to programme changes and operational challenges.
• Maintain accurate records and update internal scheduling systems.
• Produce performance reports and provide updates to operational management teams.
• Support the achievement of contractual KPIs and customer satisfaction targets.

What We're Looking For

Essential

• Previous experience in a Scheduler, Planner, Coordinator or Logistics role.
• Strong organisational and diary management skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Office applications.
• Experience working to deadlines and performance targets.
• Strong problem‑solving and decision‑making abilities.

Desirable

• Experience within social housing, property services or construction.
• Knowledge of planned maintenance or refurbishment programmes.
• Experience coordinating mobile workforces, operatives or subcontractors.
• Familiarity with scheduling and workforce management systems.
• Understanding of resident‑focused service delivery.

What You'll Bring

• A proactive and organised approach.
• The ability to think logically and prioritise effectively.
• Excellent attention to detail.
• A customer‑first mindset.
• Strong relationship‑building skills with both internal and external stakeholders.
• The ability to remain calm under pressure and adapt to changing priorities.

Why Join Us?

At Wates Property Services, we're committed to improving homes, investing in communities and delivering excellent services for our social housing partners. You'll join a supportive team with opportunities to develop your career within one of the UK's leading property services businesses.

In Return, We Offer

• Competitive salary and benefits package.
• Ongoing training and career development opportunities.
• Supportive and collaborative team environment.
• The opportunity to work on meaningful projects that improve homes and communities.
• A growing business with long‑term opportunities for progression.

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at