Reactive Maintenance Scheduler

Ian Williams Ltd.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ian Williams Ltd. is seeking a Reactive Maintenance Scheduler to optimize their repairs service in Birmingham. The role involves effective scheduling, customer service, and maintaining compliance while working in a supportive team environment. Benefits include performance bonuses, profit sharing, and comprehensive training opportunities.

Benefits

Monthly performance bonuses

Annual company profit share

Employer pension contribution

31 days paid holiday

Ongoing training and development

Life Insurance

Annual pay reviews

Enhanced maternity/paternity pay

Trade discounts for employees

Access to health and wellbeing support

Qualifications

• Planning and scheduling experience preferred.
• Strong IT and analytical skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Plan daily work schedules for operatives using a dynamic scheduling system.
• Serve as the first point of contact for customers via phone and email.
• Produce daily KPI reports to contribute to overall contract performance.

Skills

Customer Service

Problem Solving

IT Skills

Analytical Skills

Job description

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham. In this fast-paced role, you will optimize our repairs service through effective scheduling, operating with compassion, care, and empathy.

Our iwhub (centralized helpdesk) is an integral part of our thriving Responsive Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team.

Effective planning is the heartbeat of our success, and we need someone who thrives in a dynamic environment and takes pride in making a difference.

Benefits:

• Opportunity to earn more with monthly bonuses based on performance
• Participation in our annual company profit share (14% achieved last year)
• Employer pension contribution of up to 5%
• 31 days paid holiday (including bank holidays), with options to buy or sell days
• Ongoing training and development within the iwhub
• Life Insurance
• Annual pay reviews
• Enhanced maternity/paternity pay
• Trade discounts from preferred suppliers for employees and their families
• Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice

Our iwhub employees enjoy a modern, spacious, open-plan office with easy access via public transport (train & buses) and onsite parking. The office features a fully equipped kitchen, comfortable break areas, and a designated prayer room.

The Reactive Maintenance Scheduler role includes:

• Using our dynamic scheduling system to plan daily work schedules for operatives, ensuring a first-class customer experience in a timely and efficient manner
• Owning the scheduling process from start to finish, considering priority, location, and timing, while mitigating risks affecting KPIs
• Serving as the first point of contact for customers via phone and email, supporting trade operatives to complete their work successfully and striving for first-time fix resolutions
• Maintaining accurate notes for each job/task to support compliance and process
• Producing daily KPI reports to contribute to overall contract performance

What you will bring:

• Planning and scheduling experience is preferred, but high-level customer service experience and problem-solving skills are also valued
• Ability to thrive in a fast-paced, reactive environment
• Strong IT and analytical skills, with the ability to learn new systems and follow processes

About Ian Williams Ltd.

Discover more about us through our website and social media platforms, including LinkedIn, Indeed, and Glassdoor.

The successful candidate will need to complete a criminal records check. We fully comply with the code of practice and are committed to fair treatment of all applicants under the Rehabilitation of Offenders Act 1974 (Exceptions) Order, using DBS checks.

Ian Williams is dedicated to diversity and is proud to be an equal opportunity employer. We believe diversity in race, gender, sexual orientation, religion, ethnicity, and other characteristics is fundamental to our success.

We reserve the right to shortlist prior to the closing date.

All applicant data will be used solely for recruitment purposes. For more information, please see our Candidate Privacy Notice on our website.

We kindly request no agency inquiries regarding this position, as we have strong relationships with our preferred agencies.