Scheduler

Arcus FM Limited.; Redditch; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dedicated Workforce Scheduling Controller to join their dynamic team in Redditch. In this pivotal role, you will manage the scheduling of engineers to ensure timely responses to client needs while adhering to strict SLAs and KPIs. Your proactive approach and strong communication skills will be essential in liaising with various stakeholders and resolving challenges efficiently. This position offers a supportive environment with opportunities for career development and a comprehensive benefits package, making it an exciting opportunity for those passionate about delivering exceptional customer service in the Facilities Management sector.

Benefits

Discretionary bonus scheme

25 days annual leave + Bank Holidays

Generous contributory pension scheme

Life Assurance

Learning & Development opportunities

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Healthshield Scheme

Discounts at B&Q/Trade Point

Discounts at Nuffield Fitness and Wellbeing Centres

Qualifications

• Extensive knowledge of scheduling and ability to work independently.
• Excellent administrative skills in a fast-paced environment.

Responsibilities

• Manage and schedule engineers through the scheduling system.
• Liaise between field engineers and clients to allocate the right resources.

Skills

Scheduling

Time Management

Communication

Problem-Solving

Customer Service

Education

Experience in Facilities Management

Tools

Scheduling System

Job description

Why Join Us

Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders?

Do you thrive on delivering on set SLAs/KPIs?

Do you want to provide the best customer service?

If yes, then read on...

We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office.

What You'll Be Doing

Your new role will be within our Central Operations Planning team, where you’ll be covering a multitude of clients. You’ll receive work orders via various systems, manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs. You’ll liaise between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers’ location, and priority of the job through to availability.

You’ll be a proactive and solution-focused individual, handling various requirements which could be anything from dealing with a power cut which requires an engineer within 2 hours, to reactive maintenance work where you’ll need to schedule an engineer within 720 hours or legislative work against critical KPI’s.

You’ll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You’ll be resilient, tenacious, and confident when dealing with Engineers, able to manage challenges and persuade with ease ensuring you achieve the best solution for the customer.

What We're Looking For

Our ideal candidate would have extensive knowledge of scheduling and be able to work on their own initiative. You’d have excellent administrative and time management skills, gained within a fast-paced, time-pressured environment with the ability to adapt to change quickly. You’d be an advocate for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best resolution.

Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers, and Operations Managers.

This is a 40-hour per week role working 7am – 7pm across 7 days, as flexibility is required. For this role, you could have experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world. What is key is that you are confident, have the experience, and are adaptable to all technology solutions.

In return, we would offer you:

• Salary: Up to £29,517 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

To be considered for this position please submit your application via the 'apply' button.

Requisition ID

2025-6992